Southern California Edison (SCE), the largest subsidiary of Edison International, serves as the primary electricity provider for Southern California. The company supplies power to approximately 14 million people across a vast 50,000-square-mile service area. SCE is committed to delivering reliable electricity and ensuring customer satisfaction through its extensive customer service infrastructure, which offers 24/7 assistance for various concerns. Customers are encouraged to reach out to the Southern California Edison Customer Service team for prompt support using the provided contact numbers.
For reporting outages, customers can contact the Outage Helpline at 1-800-611-1911. General customer service inquiries from the United States and Canada can be directed to 1-800-655-4555. For bill payment-related concerns or account balance inquiries, customers can call 1-800-950-2356. The company also accommodates individuals with hearing impairments through its TTY line at 1-800-352-8580. For internet service issues, assistance is available at 1-800-409-2365, while general business customers can reach out to 1-800-990-7788 for specialized support.
SCE offers several dedicated helplines for specific services. Customers seeking low-income rate assistance can contact 1-800-447-6620, while agricultural customers are supported at 1-800-896-1245. Those participating in net energy metering can call 1-866-701-7868 for assistance, and residents of Catalina Island can reach out at 1-800-367-8851. For concerns related to energy theft, the hotline is available at 1-800-227-3901. Customers interested in electric vehicle programs can call 1-800-438-4636, and deregulation-related inquiries can be addressed at 1-800-799-4723.
Specialized multilingual support is available to cater to Southern California's diverse population. Cambodian-speaking customers can contact 1-800-843-1309, Chinese-speaking customers can call 1-800-843-8343, Korean-speaking customers can use 1-800-628-3061, Spanish-speaking customers can call 1-800-441-2233, and Vietnamese-speaking customers can reach out at 1-800-327-3031. This ensures inclusive and comprehensive assistance for all customers.
To address concerns related to digging or excavation, the Digging Hotline can be reached by dialing 811 within Southern California or 1-800-642-2444 in other areas. Customers can also obtain information on authorized payment agencies by contacting 1-800-747-8908. Southern California Edison remains committed to safety and provides specialized lines for unique services and inquiries to maintain an efficient and secure service environment.
With a focus on energy efficiency and innovation, SCE continues to support the region’s growing needs through its reliable service offerings. The company’s robust customer service framework reflects its dedication to resolving customer issues promptly and effectively, ensuring satisfaction across its vast service area.
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