You can contact Shipt Customer Service by phone at (205) 502-2500, email at support@shipt.com, or via Live Chat on the Shipt website. For app users, help is just a few taps away. By selecting the account icon and then "Help," a new browser tab opens where you can access the Live Chat feature. After entering your name and email address, you can connect with a Member Support representative and start chatting.
For Spanish-speaking members, assistance is available from 7 a.m. to 8 p.m. Central Time. Just mention your language preference when you connect, and a Spanish-speaking representative will be happy to assist you. Shipt’s support options are designed to accommodate your needs, making it convenient for members to resolve issues or get information in real time.
Shipt also provides additional resources to answer common questions, such as tipping policies, tax concerns, and sales offers. These can be explored in the Help Center, available through the Shipt website and app. Whether you’re a member, a shopper, or simply exploring Shipt’s services, the platform ensures you have the information you need right at your fingertips.
At Shipt, customer satisfaction is a top priority, and the multiple support channels reflect this commitment. Whether you're seeking assistance via phone, email, or the app, Shipt makes it easy to get the answers and support you need for a smooth and enjoyable experience.
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