Electronic Benefit Transfer (EBT) is a system used by welfare departments across the United States to distribute benefits to eligible individuals through a magnetically encoded payment card. Citizens can contact their respective state welfare department offices or visit EBT websites to gather more information regarding the program and its offerings. This electronic system helps facilitate the distribution of benefits like SNAP (Supplemental Nutrition Assistance Program) to qualified recipients.
For residents of Texas needing assistance with their EBT card or related matters, the Texas Health and Human Services Commission (HHSC) provides several contact options. The general customer service number for Texas EBT and benefits-related inquiries is 2-1-1 or 1-877-541-7905. Those specifically seeking assistance with their Lone Star Card, which is used for EBT benefits, can reach the Lone Star Card Account Customer Service at 1-800-777-7328. Correspondence can be mailed to the following address: P.O. Box 149024, Austin, TX 78714-9024. For sending documents via fax, the number is 1-877-447-2839.
Texas residents can also contact the main Texas Health and Human Services office at 512-424-6500 or the TTY line at 512-424-6597 for general inquiries. For media-related queries, the number is 512-424-6951. Texas Medicaid clients can reach the Medicaid client hotline at 1-800-252-8263. Those needing assistance with the Children’s Health Insurance Program (CHIP) can contact the CHIP call center at either 1-877-543-7669 or 1-800-647-6558.
For concerns or to file a complaint regarding Texas Health and Human Services, citizens can call 1-877-787-8999. If there are issues related to fraud or misconduct, residents can contact the HHS Office of Inspector General at 1-800-436-6184. These resources provide comprehensive support to individuals needing assistance with EBT benefits or other health and welfare services in Texas.
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