Dubai International Airport (DXB), located in Dubai, UAE, is one of the busiest airports in the world. As of 2023, it ranks as the busiest airport globally for international passenger traffic. The airport also holds the title of the busiest airport in the Middle East and is the second-busiest globally by total passenger traffic. Additionally, Dubai International is the leading airport for Airbus A380 and Boeing 777 movements and holds the record for the highest average number of passengers per flight. In 2023, the airport managed 87 million passengers, handled 1.81 million tonnes of cargo, and registered 416,405 aircraft movements.
For customer service inquiries, passengers and other concerned parties can contact Dubai Airport at +971 4 224 5555. Immigration-related questions can be directed to +971 4 313 9999 or the local number 8005111. Alternatively, email inquiries can be sent to amer@dnrd.ae. For website-related issues, the webmaster can be contacted at webmaster@dubaiairports.ae.
Dubai Airport is divided into several terminals, each with its dedicated customer service number. For Terminals 1 and 2, passengers can reach customer service at +971 (0)4 216 1999. Terminal 3 has its own contact number at +971 (0)4 504 5007. For those flying from Al Maktoum International – Dubai World Central, the customer service number is +971 (0)4 504 5000.
Dubai Airport’s business development team is available for inquiries related to aviation. The Head of Aviation Business Development can be contacted at +971 4 216 2264 or via email at Khalil.lamrabet@dubaiairports.ae. For region-specific inquiries, there are dedicated Business Development Managers. The GCC, Middle East, and Iran region can contact Alia.alsumaiti@dubaiairports.ae at +971 4 216 1173. For Asia Pacific, China, India, and subcontinent cargo-related matters, Saakshi.singh@dubaiairports.ae is available at +971 4 216 2919. Nathalie.jongma@dubaiairports.ae handles inquiries for the Americas, Europe, Africa, Russia, CIS, and general aviation at +971 4 216 1110.
For cargo-related inquiries, several key figures can be contacted directly. The VP of Terminal & Cargo Operations at DXB, Jamal.Zaal@dubaiairports.ae, can be reached at +971 (0) 4 5045400. The Head of Cargo Services, Abdullah.Binkhediya@dubaiairports.ae, can be contacted at +971 (0) 4 2163111, while the Head of Cargo Operations, Jude.Fernandes@dubaiairports.ae, is available at +971 (0) 4 2163003. The Head of Cargo Planning & Compliance, Youssef.Beydoun@dubaiairports.ae, can be reached at +971 (0) 4 2163222.
Passengers seeking more information about Dubai Airport’s customs, baggage, or other aspects are encouraged to visit the airport’s FAQ page for detailed guidance. For up-to-date flight information, including departures and arrivals, passengers can access the live tracking system available on the website. Weather updates can also be found on the website to assist travelers with their planning.
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