The Family Investment Program (FIP) in Iowa provides temporary cash assistance to families with children to help them move out of poverty and become self-supporting. This program is designed for one-parent and two-parent families as well as relatives who are caring for children whose parents are not living in the home. The amount of the payment is based on family size and income. The FIP aims to assist eligible families to become financially stable by providing temporary financial support.
Iowa’s Department of Human Services administers the FIP. To apply for assistance or inquire about eligibility, individuals can reach customer service at the Iowa Family Investment Program by calling 1-800-972-2017. For those with hearing impairments, a TTY number is available at 1-800-735-2942. If needed, the Iowa Department of Human Services can also be contacted by fax at (515) 281-6248. In addition, inquiries can be sent via email to cehlers@dhs.state.ia.us.
The FIP program is available to U.S. citizens or legal qualified aliens who reside in Iowa. To qualify, applicants must provide a social security number or proof of application for one. In addition, applicants must meet income and resource limits, which vary from program to program. All necessary information must be provided to determine eligibility and benefit levels. It is important to note that FIP requires applicants to have a minor child living in the home, either under 18 years old or under 19 years old and still attending high school.
Families interested in applying for FIP can contact the Department of Human Services at their office, located in the Hoover State Office Building, 5th Floor, Des Moines, Iowa, 50319-0114. The department’s main contact number for customer service is 1-888-369-4777. Those needing to contact the TTY service may reach 1-785-296-1491. These contacts are helpful for inquiries regarding eligibility, applications, and other related questions.
If a family member has concerns or disputes a decision regarding their FIP assistance, they can utilize the appeals process. In such cases, Iowa Legal Aid provides assistance with the appeals process and can be reached at 1-800-532-1275, or 515-243-1193 for those in Polk County. The Department of Human Services also has an Appeals Section, available by calling 515-281-3094, faxing 515-564-4044, or emailing appeals@dhs.state.ia.us.
For any exceptions to the standard process, families can contact the Exceptions section of the Department of Human Services. The contact details for the Exceptions section include the phone number 515-242-6302, fax number 515-564-4118, and the email address exceptions@dhs.state.ia.us. These resources are available to assist with any unique situations or concerns that may arise during the application or benefits process.
Eligibility for FIP depends on several criteria. Families must meet the program's income and resource limits, which may vary. All applicants are required to provide the necessary documentation to confirm their eligibility for assistance. In addition to the eligibility requirements, FIP beneficiaries must have a minor child living in their home, either under 18 years old or under 19 years old and still attending high school.
For further information or assistance with the Family Investment Program, individuals are encouraged to reach out to the Department of Human Services through the provided phone numbers, fax, and email addresses. The staff is ready to help guide applicants through the process and ensure that all necessary information is submitted for review. The goal of FIP is to help families overcome financial hardship and move toward long-term self-sufficiency.
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