Optus Customer Service Number

OPTUS, one of Australia's leading telecommunications companies, offers a wide range of services to meet the diverse needs of its customers. The company ensures that customers can access prompt assistance for various concerns or inquiries related to their services. Whether it's mobile, broadband, home internet, or entertainment services, Optus provides several communication channels to address customer queries effectively.

Customers seeking general assistance can contact Optus via the customer service number 133 937. This line is available for any inquiries, technical support, or account management issues. For those calling from a mobile phone, the dedicated customer service number is 1509. Alternatively, customers calling from any other number can dial 13 39 37 to get in touch with a representative.

In addition to phone support, Optus offers online chat options for various services. Customers with inquiries related to mobile, mobile broadband, or wireless broadband services can use the "Click to Chat" option for immediate support. For home phone, home internet, and entertainment services, a separate "Click to Chat" feature is available, providing quick assistance for those service categories.

Optus also provides specific email addresses for more targeted inquiries. For business-related customer experience concerns, customers can contact the Business Director at karen.platt@optus.com.au. Media inquiries can be directed to media@optus.com.au. Additionally, for operational and project management concerns, customers can reach out to various key personnel, such as Fiona Zhou, the Operations Manager (fiona.zhou1@optus.com.au), and Heidi Swain, the Project Management Professional (heidi.swain@optus.com.au).

Other project-related inquiries can be directed to Wayne Andrew, the Project Officer, at wayne.andrew@optus.com.au. For general management inquiries, Shane Farley can be contacted at shane.farley@optus.com.au. Finally, for inquiries related to quantity surveying, customers can reach Peter Ewan at peter.ewan@optus.com.au. These specialized email addresses ensure that customers can get in touch with the right department for efficient resolution of their concerns.