Hartsfield-Jackson Atlanta International Airport (IATA: ATL, ICAO: KATL, FAA LID: ATL) is a major international airport serving the Atlanta metropolitan area in Georgia. Located 10 miles south of downtown Atlanta, the airport spans 4,700 acres and features five parallel runways aligned in an east-west direction. Its longest runway is 12,390 feet, capable of handling large aircraft like the Airbus A380. Hartsfield-Jackson has been the world's busiest airport by passenger traffic since 1998, with over 104.6 million passengers served in 2023, the highest of any airport globally.
The airport offers round-the-clock customer service to address any concerns or issues that passengers may encounter. Customers can contact the general customer service line at (800) 897-1910 or 404-382-2920. For those with hearing impairments, TTY/TTD assistance is available at (404) 530-6665. The Department of Aviation’s mailing address is P.O. Box 20509, Atlanta, GA 30320.
For specific inquiries, passengers can reach different departments at the airport. The Executive Office can be contacted at (404) 530-6600, while ground transportation-related queries can be directed to (404) 530-6674. Those interested in the airport’s art program should call (404) 382-2250, and business ventures inquiries can be made to (404) 382-2307. Concessions-related questions are handled at (404) 209-2100, and for parking information, customers can reach (404) 530-6725. For security-related issues, passengers should contact (404) 530-6667.
The airport’s Office of Policy and Communications is also available for media and communications needs. The Director of Policy and Communications can be reached via email at Elise.Durham@atl.com or by calling 404-382-2134. The Deputy Director, Andy Gobeil, can be contacted at Andy.Gobeil@atl.com or 404-382-2318. For national and international media inquiries, Jennifer Ogunsola can be reached at Jennifer.Ogunsola@atl.com, and local and regional media should contact Alnissa Ruiz-Craig at Alnissa.Ruiz-Craig@atl.com.
For those seeking permission for filming or photography at the airport, or to submit open records requests, DeAllous Smith is the point of contact at DeAllous.Smith@atl.com or 404-382-2318. These contact options ensure that both media and general passengers can reach the appropriate departments for assistance and services.
The customer service staff at Hartsfield-Jackson Atlanta International Airport are dedicated to providing efficient and effective assistance for various needs, whether it involves parking, security, ground transportation, or specific departmental inquiries. With the available phone numbers and email contacts, passengers and visitors can quickly obtain the information or support they require.
With its commitment to accessibility and customer satisfaction, Hartsfield-Jackson Atlanta International Airport continues to maintain its position as a world leader in passenger traffic and customer service. The airport's diverse range of services ensures that all travelers have a smooth and enjoyable experience.
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