Navient provides comprehensive customer service options for handling inquiries about student loans and related matters. Customers can contact Navient's Student Loans Customer Service at 317-806-0580 for general assistance. For school aid offices, the dedicated contact number is 888-272-4665. Military service members can reach out for specialized assistance at 855-284-4879. Employment verification is available at 1-800-367-2884, ensuring that all stakeholders have streamlined communication options.
For borrowers with FFELP and HEAL Student Loans, customer service can be reached toll-free at 888-272-5543 from Monday through Thursday between 8 am and 9 pm, and on Fridays from 8 am to 8 pm ET. Hearing-impaired customers can use the TDD number 877-713-3833 for assistance. Fax communications can be sent to 800-848-1949, or internationally to 001-570-821-6585. Payments for these loans can be mailed to Navient at P.O. Box 9533, Wilkes-Barre, PA 18773-9533.
Customers managing U.S. Department of Education Student Loans can call the toll-free number 800-722-1300 during the same hours of operation as other loan services. For TDD support, the contact number is 877-713-3833, while international customers can reach Navient at 317-806-0580, noting that charges may apply. Fax numbers are 866-266-0178 domestically and 001-570-706-8563 internationally. Loan payments should be addressed to Navient at P.O. Box 4450, Portland, OR 97208-4450, while general correspondence can be sent to P.O. Box 9635, Wilkes-Barre, PA 18773-9635.
Private Student Loan borrowers can avail customer service toll-free at 888-272-5543 during standard business hours from Monday to Thursday, 8 am to 9 pm, and Fridays from 8 am to 8 pm ET. The TDD line for hearing-impaired users remains consistent at 877-713-3833. Fax numbers for domestic and international use are 800-443-9723 and 001-317-841-1713, respectively. Loan payments should be sent to Navient, P.O. Box 9000, Wilkes-Barre, PA 18773-9000.
Navient ensures that customers have clear options for addressing their loan-related concerns with dedicated phone lines, TDD support, and fax services. Loan payments and correspondence are routed to specific addresses, providing organized channels for managing financial obligations. Military service members benefit from specialized assistance to cater to their unique needs, emphasizing Navient’s commitment to serving all demographics.
The structured communication options include differentiated contact points for federal, private, and Department of Education loans, enabling efficient handling of borrower inquiries. By maintaining extended service hours and multiple contact methods, Navient ensures customers can access assistance at their convenience.
The availability of both domestic and international fax lines caters to global borrowers who need to transmit documents securely. This inclusion highlights Navient’s approach to addressing the needs of international clients while ensuring timely processing of all inquiries and submissions.
With tailored services, well-defined contact points, and diverse communication channels, Navient provides a comprehensive framework for supporting its borrowers. Customers are encouraged to use the appropriate phone numbers, addresses, and email contacts to ensure efficient resolution of their loan-related matters.
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