Optimum provides comprehensive support for customers with inquiries regarding Internet, TV, and Phone services, offering dedicated phone numbers to ensure prompt assistance. For general customer service needs, the primary contact number is 1-866-218-3259. Customers in Connecticut can reach Residential Customer Service at 203-870-2583 or Residential Sales at 203-870-2491. Those in New Jersey can contact Residential Customer Service at 973-230-6046 or Residential Sales at 973-230-2036. Similarly, for Long Island residents, Residential Customer Service is available at 631-393-0636, with Residential Sales reachable at 631-393-0706.
For customers in New York, including the Bronx, Brooklyn, and Westchester areas, Residential Customer Service can be contacted at 718-860-3513, while Residential Sales is available at 718-975-1179. These localized numbers provide targeted assistance to ensure faster resolutions and specialized support for Optimum's residential customers.
Optimum also offers business-specific support for its Internet, Phone, and TV services. The Customer Service and Billing Support team is available 24/7 at 888-276-5255, ensuring businesses can access assistance at any time. Technical Support for Internet, Phone, and TV services is also provided at the same number, maintaining continuity in service for commercial clients.
For businesses interested in sales, the contact number is 855-267-8468, with representatives available Monday through Friday, from 8 a.m. to 7 p.m. This number also handles inquiries related to installations and pending surveys, catering to new and existing business clients seeking setup or expansion of services.
Optimum’s dedication to accessibility is evident in its availability of 24/7 support for both technical and billing-related inquiries. The company ensures that residential and business customers have distinct and clear pathways to reach the appropriate teams for their specific needs.
Each region has its own dedicated contact numbers for residential customer service and sales, reflecting Optimum’s commitment to localized support. This approach ensures that representatives are familiar with the specific needs and circumstances of customers within their service areas.
For businesses, the streamlined contact options allow for efficient communication, whether resolving issues, seeking technical support, or discussing new service installations. By separating residential and business services, Optimum guarantees that each customer segment receives specialized attention tailored to their requirements.
The wide range of contact options demonstrates Optimum’s emphasis on customer satisfaction and the seamless management of inquiries across its diverse service offerings. Whether residential or business-related, customers can rely on the provided contact information to receive prompt and effective assistance.
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