Bank Simpanan Nasional (BSN) is a prominent Malaysian bank that provides a variety of services tailored to meet both individual and business customer needs. To resolve any issues or inquiries, BSN offers several customer service channels, ensuring efficient assistance for a broad spectrum of banking-related concerns.
For general inquiries and customer service, BSN can be reached at their customer service number: 1300 88 1900. This line is dedicated to handling a variety of banking services, from account inquiries to loan applications. For those outside Malaysia, the overseas customer service number is +603-2613 1900. BSN also offers fax services for general inquiries at 03-2613 1888 and for credit card-related matters at 03-2688 0888.
For customer care inquiries, BSN provides an email contact at customercare@bsn.com.my, where customers can send their concerns or seek assistance. Additionally, BSN has specialized numbers for credit card services. The Credit Card Platinum Care Line is available locally at 1800 22 0800 or internationally at +603-2688 0800, with a dedicated fax number for credit card issues at 03-2688 0888. Customers can also reach the Credit Card Authorization (24 hours) service at 1300 88 5855 locally or +603-2162 8500 from overseas.
BSN's customer service is available during regular business hours, typically from 9:00 AM to 5:00 PM, Monday to Friday. Customers may also leave voicemails after hours or use alternative communication channels like online banking or social media for support. The customer service number 1-300-88-1900 is toll-free for domestic calls, ensuring that customers can contact the bank without incurring additional charges.
If you need to report a lost or stolen card, BSN customer service is available to guide you through the necessary steps to secure your account and issue a replacement card. It's helpful to have your account details, identification information, and any relevant transaction records ready when contacting customer service to ensure efficient assistance.
BSN also provides the option for language preferences, with representatives available to assist in both English and Malay, helping ensure effective communication. Whether you need assistance with banking services, account inquiries, credit card issues, or any other customer service needs, BSN is committed to offering reliable and accessible support through multiple channels.
For feedback or complaints, customers can call 1-300-88-1900, where BSN’s customer service team will assist in addressing concerns and ensuring that appropriate actions are taken. Customers can also inquire about branch locations, operating hours, or get help with online and mobile banking services by contacting the customer service number provided.
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