Hawaiian Electric is a major provider of energy utility services, serving residential and commercial customers across the Hawaiian Islands. The company is dedicated to providing efficient and reliable energy solutions while maintaining excellent customer service. To ensure prompt assistance for various concerns, Hawaiian Electric offers a range of contact options for both general inquiries and emergencies.
For power outages, Hawaiian Electric provides dedicated phone lines for different regions. Customers on Oahu can call 1-855-304-1212, while those on Maui can reach the company at 808-871-7777. For residents of Molokai and Lanai, the number is 877-871-8461. Hawaii Island residents should call 808-969-6666 for immediate outage assistance.
For bill payments, Hawaiian Electric also offers a convenient phone service. Customers can pay their bills by phone by calling 1-888-813-2207. This service is available to all customers across the islands, allowing for fast and easy bill settlements over the phone.
Hawaiian Electric has customer service lines specific to different regions of Hawaii, each with distinct operating hours. On Oahu, the customer service number is 808-548-7311, available Monday through Friday from 7:30 am to 6:00 pm. Customers on Maui can reach customer service at 808-871-9777, with hours from 8:00 am to 5:00 pm, Monday to Friday.
For customers on Molokai and Lanai, the customer service number is 1-877-871-8461, also available Monday through Friday from 8:00 am to 5:00 pm. On Hawaii Island, customers can call 808-969-6999 for assistance between 7:30 am and 4:30 pm, Monday through Friday.
Residents in Kona should call 808-329-3584 for customer service between 7:30 am and 4:30 pm, Monday through Friday. Lastly, customers in Waimea can reach Hawaiian Electric’s customer service at 808-885-4605, with the same business hours as other regions.
For bill payments by mail, Hawaiian Electric provides specific addresses depending on the region. Oahu customers should send payments to P.O. Box 30260, Honolulu, HI 96820-0260. Maui County customers can send payments to P.O. Box 310040, Honolulu, HI 96820-1040. Hawaii Island customers should use P.O. Box 29570, Honolulu, HI 96820-1970 for their bill payments.
By providing dedicated lines for emergencies, billing, and customer service across multiple regions, Hawaiian Electric ensures that residents and businesses can quickly and easily resolve any energy-related issues or concerns they may have.
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