Nova Scotia Power is a key electric utility services provider in the region, offering solutions to meet both commercial and residential energy needs. The company ensures that customers have access to efficient energy alternatives while maintaining a high level of customer service. Nova Scotia Power operates around the clock to assist customers, addressing concerns and queries with prompt and effective resolutions.
For general customer service inquiries, Nova Scotia Power can be reached at 1-800-428-6230. Customers can also contact the company by email at home@nspower.ca for any non-urgent questions or issues. The customer service line is available Monday through Friday, from 8:00 a.m. to 8:00 p.m., ensuring that customers can receive support during regular business hours.
Customers who are hearing impaired can reach Nova Scotia Power's TTY helpline at 1-800-565-6051, which is designed to provide accessible communication for individuals with hearing or speech difficulties. For fax communications, the company's fax number is 902-428-6108.
In case of a power outage or emergency, Nova Scotia Power has a dedicated customer service line at 1-877-428-6004. This line is available to report outages and other power-related issues, ensuring that customers can get the help they need during emergencies.
If a customer needs to resolve a dispute with the company, Nova Scotia Power has a dispute resolution officer available at 1-877-428-6202. Customers can also reach the officer by email at nspdisputeresolution@gmail.com for assistance with any billing or service-related disputes.
For billing and payments, customers should contact Nova Scotia Power at the same customer service number, 1-800-428-6230. Bill payments can also be made by mailing them to the address: Nova Scotia Power Inc., P.O. Box 848, Halifax, NS B3J 2V7.
The company’s civic address is Nova Scotia Power Inc., 1223 Lower Water Street, Halifax, NS B3J 3S8, which is where they conduct their daily operations. Corporate correspondence should be sent to Nova Scotia Power Inc., P.O. Box 910, Halifax, NS B3J 2W5, for any official communications or inquiries.
Overall, Nova Scotia Power strives to provide reliable services and maintain open communication with its customers through various contact methods, ensuring customer satisfaction and addressing issues in a timely manner.
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