Xcel Energy Customer Service Number

Xcel Energy provides customers with safe, reliable, and affordable energy services across multiple states, including Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas, and Wisconsin. Over the years, the company has grown to become an industry leader by effectively meeting the energy needs of its customers. Xcel Energy is committed to offering round-the-clock customer service to address concerns and provide solutions in a timely manner.

For residential customer inquiries, Xcel Energy can be reached at 800-895-4999. This number provides assistance with any residential-related questions or issues regarding services. Additionally, for business customers, Xcel Energy offers a dedicated customer service line at 800-481-4700 to address business-specific concerns and needs. The company ensures that all customers, whether residential or business, have access to comprehensive support.

Customers can also contact Xcel Energy via email at inquire@xcelenergy.com, providing an alternative communication method for those who prefer written correspondence or require detailed assistance. The company responds promptly to emails, ensuring that queries are addressed efficiently. For emergencies, Xcel Energy provides specialized helplines to handle urgent situations, including electrical outages and gas emergencies.

In case of electrical outages, customers can reach Xcel Energy's outage helpline at 800-895-1999. For gas emergencies, the helpline is 800-895-2999. These helplines are crucial for ensuring safety and rapid response in case of emergencies, especially during power outages or gas-related incidents. Additionally, the Builder’s Call Line at 800-628-2121 is available to assist builders with any inquiries related to construction and utility services.

Xcel Energy also offers a Call Before You Dig service at 811. This service is important for ensuring that digging projects do not interfere with underground utilities, helping to prevent accidents and service interruptions. Customers planning any digging projects are encouraged to call this number to verify the location of utility lines before beginning work.

To make payments, Xcel Energy offers two primary payment options. The standard payment phone number for making payments is 800-895-4999, the same as the residential customer service number. For other payment-related inquiries or to explore alternative payment options, customers can also use this contact number to seek assistance. Xcel Energy ensures that its payment process is simple and accessible for all customers.

Xcel Energy has also provided specific mailing addresses for different types of correspondence. For general correspondence, customers can send mail to Xcel Energy at 414 Nicollet Mall, Minneapolis, MN 55401. For account-related requests or questions, the appropriate address is Xcel Energy, P.O. Box 8, Eau Claire, WI 54702-0008. Customers making payments should send them to Xcel Energy at P.O. Box 9477, Minneapolis, MN 55484-9477.

With its wide range of customer service options, including dedicated phone lines, email support, emergency helplines, and clear instructions for correspondence and payment, Xcel Energy continues to prioritize customer satisfaction and safety. The company strives to provide effective and reliable services to all its customers in the regions it serves.