The AL Vantage Debit Card is a prepaid MasterCard offered as a convenient method for receiving eligible benefit payments. When filing claims, beneficiaries can select either the AL Vantage Debit Card or direct deposit. For any concerns or queries regarding the AL Vantage Debit Card, beneficiaries can contact the dedicated customer service at 1-866-234-5382. Weekly claim certifications can be made using different phone numbers depending on the area: Montgomery (334-954-4094), Birmingham (205-458-2282), or other regions (800-752-7389).
Specific claim-related problems can be addressed by calling 800-361-4524, while instances of fraud can be reported through specialized numbers: unemployment fraud (1-855-234-2856) or benefit unemployment fraud (1-800-392-8019). For card services, beneficiaries can reach out to 1-833-888-2779 or email DebitCards@labor.alabama.gov. Overpayment inquiries are handled via UCOverpayments@labor.alabama.gov or (334) 956-4000. Questions about Trade Readjustment Allowance (TRA) or Trade Adjustment Assistance (TAA) training programs can be directed to (334) 956-7308.
Employer-specific questions, such as partial unemployment claims, can be addressed by emailing Partials@labor.alabama.gov or calling (334) 956-7481. Employers can also request posters or handbooks by contacting (334) 954-3502. Additional inquiries about the Disclosure Unit can be made through DisclosureUnit.Labor@labor.alabama.gov or (334) 954-4076, while treasurer-related queries and direct deposit issues are handled via Treasurer@labor.alabama.gov or (334) 956-5870.
Tax-related assistance is available for a range of topics. For employer tax account numbers, contact (334) 954-4730. Delinquent notices, liens, and garnishments are managed via AuditCashiering.LABOR@labor.alabama.gov or (334) 954-4723. Questions about experience ratings, benefit charging, power of attorneys, or tax rate notices can be sent to experiencerating@labor.alabama.gov or (334) 954-4741.
For quarterly reports and copies of past reports, beneficiaries can email AuditCashiering.LABOR@labor.alabama.gov or call (334) 954-4701. Requests for re-certifications of taxable wages or proof of payment (940C) are also handled through the same contact details. Each of these resources ensures streamlined communication and assistance for claimants, employers, and other stakeholders interacting with the Alabama Department of Labor.
By providing a comprehensive set of contact numbers and emails, the AL Vantage Debit Card system and its related services ensure that beneficiaries and employers have clear access to the support they need. Whether addressing payment concerns, fraud reporting, tax questions, or program-specific inquiries, the system is designed to be accessible and responsive to diverse user needs.
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