Ameren Corporation, formed through the merger of Central Illinois Public Service Company and Union Electric Company in 1997, serves millions of customers across Missouri and Illinois with electricity and natural gas services. To provide exceptional customer support, Ameren has established dedicated contact channels for residential, commercial, and technical inquiries. Below is an overview of the key customer service options available for both states.
In Missouri, residential customers can reach out to Ameren's support team by calling 800.552.7583 or faxing 866.297.8054, with representatives available Monday through Friday from 7:00 a.m. to 7:00 p.m. Business customers have a separate helpline at 877.426.3736 or fax 866.222.3471, with slightly shorter hours until 5:30 p.m. For website support, customers can contact 877.263.7361 during the same hours as residential service. Specialized support for construction and engineering is available at 866.992.6619, with email inquiries accepted at ConstructionHotline@ameren.com.
In Illinois, residential customers can access help through 800.755.5000 or fax 800.851.1796, with availability from 7:00 a.m. to 7:00 p.m., Monday through Friday. Business-related inquiries are addressed via 800.232.2477 or fax 877.263.7369. For technical support related to the website, the helpline 877.263.7361 is available during regular business hours. Property management support is accessible at 800.487.5795, providing solutions for landlords and property owners.
Ameren provides additional specialized services to ensure safety and accessibility. Customers planning construction or excavation projects can use the "Call Before You Dig" service by dialing 811 in both Missouri and Illinois. For speech and hearing-impaired customers, assistance is available through 711 or dedicated lines like 800.735.2966. Visually impaired customers and those requiring interpreter services can contact 800.552.7583 for Missouri or 800.755.5000 for Illinois.
The company’s construction and engineering services also include direct contact lines to address project-specific inquiries. In Missouri, these services are handled at 866.992.6619, while in Illinois, the number is 888.659.4540, with fax and email options also available. These services are designed to support developers, contractors, and engineers with seamless project coordination.
Ameren’s extensive customer service network underscores its commitment to reliability and convenience. Whether addressing a residential concern, managing business accounts, or assisting with technical issues, Ameren provides clear and accessible channels to meet diverse customer needs. By ensuring quick access to help and resources, the company fosters strong relationships with its customers while maintaining high service standards.
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