Six Flags Great America, a 304-acre amusement park located in Gurnee, Illinois, within the northern Chicago metropolitan area, first opened as Marriott's Great America on May 29, 1976. Known for its thrilling attractions and family-friendly entertainment, the park continues to be a major destination for visitors. For any inquiries, concerns, or assistance, customers can rely on the provided contact information to connect with the park’s customer service team. The main customer service number is 408-988-1776, which offers assistance with various park-related matters.
For those looking to purchase tickets, the Ticket Booking line is 407-261-4290, where representatives can assist with ticket purchases, seasonal passes, and related inquiries. If you need to recover lost items, the Great America Lost and Found Department can be reached at 847-249-4636. Correspondence can also be sent to the park's mailing address: Six Flags Great America, Hank Salemi, Park President, 542 N Route 21, Gurnee, Illinois, 60031. These channels ensure that customers have direct access to support for their specific needs.
The customer service system at Great America provides an automated menu to direct callers to the appropriate department. Dial 408-988-1776, and press "1" for general park assistance and information. From there, callers can choose from options such as #1 for general information on hours, directions, and policies, #2 for membership support, #3 for group sales, #4 for ticket prices and discounts, #5 for special event information, and #6 for services like Flash Passes, locker rentals, lost and found, and disability assistance.
Customer service representatives can assist with a variety of inquiries, including park hours, directions, upcoming events, and policies. Additionally, they provide support for membership and season pass issues, group sales, ticket pricing, and discounts. For accessibility-related concerns or details about Flash Passes and locker rentals, representatives are available to provide assistance, ensuring a seamless experience for all visitors.
To avoid long wait times, visitors are encouraged to utilize Great America's website or mobile app for tasks like purchasing tickets or obtaining general information. If direct communication is necessary, calling during off-peak hours may reduce waiting times. While the primary language for customer service is English, limited assistance may be available in Spanish upon request.
The park's customer service team is also equipped to handle ticketing issues, answer questions about attractions, and provide detailed information about special events. Whether you are planning a group visit, seeking information about seasonal promotions, or looking for lost belongings, the team aims to offer prompt and reliable support.
Great America encourages visitors to use its resources for a smooth and enjoyable experience. Whether through phone, online platforms, or in-person inquiries, customers have access to a range of options to address their concerns. This commitment to accessibility and convenience helps ensure that visitors can focus on enjoying their time at the park.
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