California Health and Wellness offers a range of coordinated healthcare services, including medical, pharmacy, vision, and transportation assistance. The organization serves individuals and families through health plans such as Medi-Cal, Medicare, and Covered California. To ensure that all members have access to the necessary resources, California Health and Wellness provides comprehensive customer support for inquiries regarding plan details, benefits, and eligibility.
For any assistance or questions, members can reach customer service at the toll-free number 1-877-658-0305. Individuals who are hearing or speech impaired can contact customer service through the TTY line by dialing 711. California Health and Wellness is committed to offering clear and accessible communication to ensure all members receive the support they need. Additionally, members can call the same number for general member services.
Those who need to communicate with the administration office can reach out at 1-916-246-3600. The company’s headquarters are located at 1740 Creekside Oaks Drive, Suite 200, Sacramento, CA 95833. This is where administrative services are managed and where general inquiries can be directed if further support is needed. The organization has several county offices throughout California, providing localized services to different communities.
California Health and Wellness has offices in various counties, including Butte County, where members can visit 901 Bruce Road, Chico, CA 95928, for in-person assistance. For those in El Dorado County, the office is located at 550 Main Street, Suite B2, Placerville, CA 95667. Imperial County residents can visit 1699 W. Main Street, Suite B, El Centro, CA 92243. These office locations ensure that members can access services within their communities.
The health plans available through California Health and Wellness offer several benefits, including coverage for medical, dental, and vision services, as well as prescription drug benefits. To access these benefits, members should refer to their plan documents or contact customer service. The customer service team can assist with finding providers, understanding benefits, and addressing any other concerns related to the health plans.
Eligibility for California Health and Wellness plans varies based on income levels and specific plan requirements. Those looking to check their eligibility can visit the website or reach out to customer service for clarification. Managing accounts with California Health and Wellness can be done online or through the mobile app, where members can track their benefits, find doctors, pay bills, and monitor claims.
Members who need to file a claim or appeal can do so by contacting customer service at 1-877-658-0305. The process will involve submitting necessary documentation and potentially waiting for a decision. If a member wishes to cancel their plan, they can reach customer service to inquire about the cancellation process. There may be penalties or fees associated with cancellation, depending on the plan’s terms.
Renewal of health plans is another process that members can manage through California Health and Wellness. Members are advised to contact customer service for renewal details and to ensure they meet the necessary deadlines. California Health and Wellness prioritizes the security of its members’ personal information by using encryption, secure servers, and compliance with privacy laws. Customer service support is available in multiple languages, including English and Spanish, and additional languages can be requested.
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