Global Tel Link Customer Service Number

Global Tel Link (GTL), formerly Global Telcoin, Inc., is a Virginia-based telecommunications company specializing in providing Inmate Calling Services. GTL offers various services including inmate payment and deposit options, facility management tools, and visitation solutions. Customers seeking assistance can reach the Global Tel Link Customer Service team through several dedicated phone numbers. The main customer service number is 877-650-4249, which provides expedited support. Additionally, customers can use the same number to block or remove blocks on inmate calls.

For specific inquiries, GTL provides direct contact numbers for its executives and departments. Media-related questions can be directed to +1 703 955 3894, while the Regional Sales Manager is reachable at +1 732 928 7600. The Senior Vice President and General contact can be reached at dsilverman@gtl.net. The Senior Product Manager is available via john.lowry@gtl.net, and the Regulatory Analyst can be contacted at +1 703 774 3318. For administrative concerns, the Senior Vice President of Administration is accessible at +1 251 479 4500.

Setting up an account with GTL is straightforward and can be done through their website or by calling their customer service number. Customers can add funds to their accounts via online methods, by phone, or using money orders. Payment options include credit or debit cards, money transfers, and cash. Detailed calling rates vary by facility and location, and customers are encouraged to inquire about any additional fees, including those for video calling and account setup.

GTL offers robust account management tools accessible online or via their mobile app. These tools include features such as viewing call history, checking account balances, and setting up a contact list. For any technical issues, customers are advised to contact GTL’s 24/7 customer service team for immediate support.

To cancel an account, customers can call the main customer service number, though fees or penalties may apply depending on the terms and conditions. Complaints or service issues can also be reported through the same number, or by filing a complaint with the Federal Communications Commission (FCC). For promotions or discounts, customers can inquire directly with customer service or check the specific facility's website for details.

GTL emphasizes safety and security in its operations by implementing measures such as call monitoring, restricted access to equipment, and strict adherence to regulations and laws. These protocols ensure the secure use of their services for both inmates and correctional facilities. Customer service is available around the clock, with support provided in English and Spanish, ensuring accessibility for a wide range of users.

By maintaining comprehensive communication solutions and robust support systems, GTL continues to deliver reliable services to correctional facilities, inmates, and their families. The company’s emphasis on secure operations, convenience in account management, and dedicated customer support makes it a leading provider in its field.