The Employment Development Department (EDD) in California offers a wide range of services to businesses, workers, and job seekers, ensuring financial stability and support through programs such as Unemployment Insurance (UI), Disability Insurance (DI), and Paid Family Leave (PFL). These programs aim to assist individuals during challenging times, providing essential resources to sustain financial security. EDD is available to address inquiries and provide guidance through a comprehensive set of customer service channels.
Individuals can utilize self-service options or directly speak to representatives for assistance. The UI Customer Self-Service Phone Line is available at 1-866-333-4606, with an automated service in English and Spanish accessible at the same number. Deaf and hard-of-hearing customers can use the TTY number 1-800-815-9387. For claim filings, payment information, or general inquiries, English speakers can call 1-800-300-5616, Spanish speakers can call 1-800-326-8937, and additional language support is available for Chinese (1-800-547-3506) and Vietnamese (1-800-547-2058).
EDD provides direct access to specialized contacts for assistance with specific needs. Key personnel include Claudio Calvo, Vice President Account Representative, reachable at +1 707 576 2014 or via email at claudio.calvo@edd.ca.gov, and Annette Wholaver, Outreach Program Specialist, contactable at annette.wholaver@edd.ca.gov. Other notable contacts include Melissa Ochoa for communications research at +1 916 653 1263 or melissa.ochoa@edd.ca.gov and George Haith, Veterans Employment Representative, at +1 760 414 3517 or george.haith@edd.ca.gov.
For emergencies or legislative concerns, Lana Fletcher in Emergency Management can be reached at +1 916 657 4053 or lana.fletcher@edd.ca.gov, and Rose Magdaleno, Legislative Counsel, is available at +1 916 657 4229 or rose.magdaleno@edd.ca.gov. Workforce development and specialized employment services are supported by representatives such as Shawn Hansen, Local Veterans Employment Representative, at +1 707 576 2014 or shawn.hansen@edd.ca.gov, and Yuko Duckworth, Program Manager, at +1 831 796 3632 or yuko.duckworth@edd.ca.gov.
EDD California customer service operates Monday to Friday from 8:00 am to 8:00 pm Pacific Time, excluding state holidays, ensuring ample availability for individuals needing assistance. Services include filing claims for unemployment or disability insurance, accessing job services, and obtaining financial support through various programs. Individuals can file unemployment insurance claims online via the EDD website or by calling 1-800-300-5616.
To check the status of unemployment claims, individuals can visit the EDD website or call the customer service line, providing their Social Security number and relevant details. Disability insurance claim forms can be requested by calling 1-800-480-3287 or downloaded from the EDD website for submission online or by mail. This streamlined process ensures accessible and efficient support for eligible participants.
EDD's commitment to serving California's workforce is evident in its extensive service network, multilingual support, and specialized programs tailored to diverse community needs. By offering reliable resources and personalized assistance, EDD California helps individuals navigate economic challenges and secure financial stability, promoting a healthier and more resilient workforce across the state.
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