The California Medical Assistance Program, commonly known as Medi-Cal, is the state's Medicaid program designed to provide essential health services to low-income individuals. This program caters to a wide range of eligible groups, including families, seniors, individuals with disabilities, foster care children, pregnant women, and adults with incomes below 138% of the federal poverty level. Medi-Cal is administered by the California Department of Health Care Services (DHCS) and ensures that beneficiaries have access to healthcare support, addressing their needs with timely and satisfactory assistance.
For any inquiries or support, Medi-Cal's customer service team can be reached at 1-800-541-5555 for calls within California. Those calling from outside the state can use 916-636-1980. TTY users can connect through 1-800-896-2512, ensuring accessibility for individuals with hearing impairments. Additionally, the DHCS County Support Office is available at 1-800-896-4042 to provide further assistance.
The program also offers specialized contact channels for various departments. Beneficiaries and stakeholders can reach the Human Resources Department at +1 916 323 9100, the Outreach Coordinator at +1 916 650 0160, and the Consultant Systems at +1 916 323 8064. For quality improvement and project coordination, contacts include +1 916 440 7628 and +1 916 449 5152, respectively. Specific roles such as Consumer Affairs, Health Medical Officer, Nutrition Consultant, and Program Support can be contacted via email, including kelly.deross@dhcs.ca.gov, maria.jocson@dhcs.ca.gov, judy.sundquist@dhcs.ca.gov, and amber.fitzpatrick@dhcs.ca.gov. The Services Director, Patti Henderson, can be reached at patti.henderson@dhcs.ca.gov.
Individuals interested in applying for Medi-Cal can do so through the Covered California website, by mail, or in person at their local county social services office. Applicants are required to submit personal and financial details to determine their eligibility. Once enrolled, beneficiaries can access a range of services and seek assistance for enrollment, eligibility verification, benefits inquiries, or status updates on their applications by calling 1-800-541-5555.
To renew Medi-Cal coverage, beneficiaries can use the online platform, mail, or visit a local social services office. Providing updated income and household details is necessary to continue receiving coverage. The Medi-Cal customer service team is available from Monday to Friday, 8:00 am to 5:00 pm Pacific Time, excluding state holidays, to assist with any queries or concerns.
Medi-Cal's commitment to ensuring healthcare access for low-income individuals is supported by its efficient customer service and robust administrative processes. With a focus on quality improvement and dedicated outreach, the program continues to address the healthcare needs of California’s vulnerable populations effectively. Beneficiaries are encouraged to reach out through the provided contact information for personalized support and guidance.
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