Kentucky Utilities (KU) and Louisville Gas and Electric Company (LG&E), both part of the PPL Corporation family, serve nearly 1.3 million customers and are known for their high customer service rankings in the United States. LG&E serves 326,000 natural gas and 411,000 electric customers in Louisville and surrounding areas, while KU serves 553,000 customers in Kentucky and five counties in Virginia. Customers can contact customer service through various phone numbers depending on their service type and location. LG&E residential customers can reach support at 502-589-1444 or 800-331-7370, while business customers can call 502-627-3313 or 800-331-7370. For KU residential inquiries, the contact number is 800-981-0600, and for business customers, it’s 859-367-1200 or 800-383-5582.
The customer service lines are available Monday to Friday, from 8:00 AM to 6:00 PM, and provide assistance with a range of services including billing, payments, account inquiries, and emergency situations. In case of a power outage, LG&E customers should call 1-1-2, while KU customers should call 1-1. For gas emergencies, LG&E customers can reach customer service at 1-1-1, while KU customers should call 2-1-1. The customer service representatives are equipped to handle requests for new service connections, service transfers, billing questions, and information on energy efficiency programs.
Kentucky Utilities and LG&E provide several payment options for customers. Payments can be made online, by phone, through authorized locations, or by mail. Customers can also set up automatic payments by contacting customer service. For those looking to manage their accounts more conveniently, the companies offer mobile app access, allowing users to pay bills, view account details, and report outages. To make it easier for customers to access specific services quickly, both LG&E and KU offer fast-path options when calling customer service. For example, to report an outage, LG&E customers can press 1-1-2, while KU customers can press 1-1.
When moving to a new home or business, customers should contact Kentucky Utilities and LG&E customer service at least two business days before their move to schedule the transfer of service. Whether a customer is starting new service or transferring existing service, the customer service representatives will provide the necessary assistance to ensure a smooth transition. Customers can also inquire about energy-saving programs or tips by calling the customer service number.
The companies also offer paperless billing options. Customers can sign up through the website or by contacting customer service, allowing them to receive their bills digitally. Additionally, customers can request a streetlight outage report by calling the customer service number with the specific location and details of the issue. Kentucky Utilities and LG&E prioritize convenience, offering self-service options, including bill payments and service reconnections, through the automated systems.
If customers need to inquire about billing, payment arrangements, or service interruptions, they can use the fast-path system. For example, pressing 1-2-3 allows customers to make payments quickly, while pressing 1-2-4-5 provides assistance with billing questions. For business customers, the fast-path options are equally effective, offering direct routes to get help with energy efficiency, billing, or service disruptions. Business customers of LG&E and KU can use the same general customer service numbers, but the options provided are tailored to meet their needs, including payment inquiries, service start-up, and reconnection of services.
For emergencies such as downed power lines or gas leaks, customers are encouraged to immediately contact the emergency numbers provided, with KU residential customers calling 800-981-0600, and LG&E residential customers calling 1-1-1 for gas emergencies. If customers have concerns or need to provide feedback about the services they receive, they can contact customer service for guidance on submitting complaints or providing suggestions. The customer service team is available to address concerns, ensuring that all customers have a positive experience with Kentucky Utilities and LG&E.
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