The Electronic Benefits Transfer (EBT) program in Virginia provides financial assistance to eligible individuals and families, helping them purchase healthy food through the use of an EBT card. The card functions like a bank debit card, holding SNAP (Supplemental Nutrition Assistance Program) benefits for qualifying citizens. This program ensures that low-income residents have access to the resources needed to support their nutritional needs. The Virginia Department of Social Services administers this program and provides various customer service numbers for assistance.
For general inquiries or assistance with the Virginia EBT program, individuals can contact the main customer service number at 1-866-281-2448. This number can be used to get help with a wide range of issues related to the EBT card, including account management, benefits, and troubleshooting. For hearing or speech impaired individuals, a TTY (Relay Service) is available at 1-800-828-1120.
In case an EBT card is lost or stolen, residents can report the issue by calling the same customer service number, 1-866-281-2448, to have the card deactivated and request a replacement. This number is dedicated to ensuring that participants can quickly resolve issues related to card security.
For assistance related to EBT retailers in Virginia, including information about authorized stores and issues with transactions, individuals should call 866-281-2449. This line is also available for EBT manual voucher authorization, which is used for transactions that cannot be processed electronically. The customer service team will guide users through the manual authorization process as needed.
In addition to the general EBT customer service, Virginia has specific county offices where residents can reach out for localized assistance. For example, Accomack County Department of Social Services can be contacted at (757) 787-1530, Albemarle County at (434) 972-4010, and Bristol City at (276) 645-7450. There are several other county offices across Virginia, and their contact information is available for residents seeking direct support from their local Department of Social Services.
These contact numbers ensure that Virginia residents have easy access to the help they need regarding EBT benefits. Whether it's resolving issues with their cards, understanding the benefits available, or addressing local matters through county offices, there are dedicated resources available to assist participants effectively.
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