Indah Water Customer Service Number

Indah Water Konsortium (IWK) is a government-owned company responsible for managing the national sewerage system in Malaysia, specifically in West Malaysia. The company ensures efficient and modern wastewater management services across the region. IWK operates under the Minister of Finance Incorporated and offers 24/7 customer service to address any issues related to sewerage services.

For general customer inquiries and support, IWK’s main customer service phone number is +603 2083 2828. This number is available for a range of services, including billing inquiries, reporting emergencies, or scheduling maintenance visits. The customer service team is dedicated to assisting citizens with various wastewater management needs and providing information about services and regulations.

Customers can also reach IWK by fax at 03-2095 6002 or 03-2095 9005, or by email at care@iwk.com.my for inquiries. For billing-related matters, IWK offers an SMS service where customers can send a message to 63660 (IWKMessage) to receive assistance or updates on their accounts.

IWK has multiple customer service centers located throughout Malaysia. In the northern region, you can contact the following centers:

• MP Kangar: 04-9778828 | philipr@iwk.com.my
• MB Alor Star: 04-734 4692 / 4693 | philipr@iwk.com.my
• MP Langkawi: 04-966 5828 / 04-966 4522 | ferdausa@iwk.com.my
• MP Sg. Petani: 04-4404262 / 63 | LivdesR@iwk.com.my

For the central region, the contacts include:

• MB Pulau Pinang: 04-282 5828 / 04-282 9100 | ckoung@iwk.com.my
• MP Seberang Prai: 04-398 4828 / 04-397 8052 | jamaliahr@iwk.com.my
• MP Taiping: 05-807 0828 | shukribm@iwk.com.my
• MB Ipoh: 05-249 5611/5612 | hafizg@iwk.com.my

In the southern region, you can reach IWK centers such as:

• MP Batu Pahat: 07-7728267 | akeelm@iwk.com.my
• MP Iskandar Puteri: 07-5114983 | ishakd@iwk.com.my
• MP Kuantan: 09-5177460 | ismans@iwk.com.my

For services in other regions, IWK provides the following contacts:

• DB Kuala Lumpur: 03-2284 7828 | suriyan@iwk.com.my
• Perbadanan Labuan: 087-414 828 | sazalidol@pop.iwk.com.my
• MP Seremban: 06-6789 055 | jamilz@iwk.com.my
• MB Melaka: 06-318 2883 & 2884 | razakj@iwk.com.my

Additionally, specific contact information for other areas is available on IWK’s website for further inquiries. IWK ensures prompt responses to all service requests, including bill inquiries, service appointments, emergencies, and feedback.

Indah Water also provides SMS services for quick billing inquiries. To inquire about bills, simply send an SMS to 63660 (IWKMessage). For general inquiries or to request a service, you can reach IWK’s customer service by calling the main contact number at +603 2083 2828.

If you need to make any complaints, provide feedback, or inquire about wastewater management services in Malaysia, IWK’s customer service is accessible through the various phone numbers listed for each area. You can also email specific departments depending on the region or service, ensuring a quick resolution to your issues.