AeroGal, now operating as Avianca Ecuador, serves as a key airline based in Quito, Ecuador, offering passenger and cargo flights within Ecuador, between the mainland and the Galápagos Islands, and internationally to destinations such as New York, Peru, and Colombia. The airline's transition to Avianca Ecuador followed its merger with VIP Ecuador, enhancing its reach and operational capacity. For flight and cargo inquiries, Avianca Ecuador provides various contact options to ensure seamless assistance for its customers.
In Ecuador, the primary customer service number is 1800-2376425. In Quito, the Matrix Management office is located at 7797 Amazonas and Juan Holguin, reachable via the main phone at (593 2) 3960600 or airport phones at (593 2) 330 1490 and (593 2) 330 1489. Reservations can be made by calling (593 2) 294 2800 or the toll-free line at 1800-AEROGAL. Guayaquil's central office is situated at Kennedy Norte, and reservations can be made at 1800-AEROGAL, with the main phone being (+593 4) 2687566.
Other cities in Ecuador also have dedicated Avianca Ecuador offices. In Cuenca, the office is located at Av Spain 1091 and Francisco Pizarro, with the main contact number being (593 7) 2815250. Manta's office is at Calle 23 and Av Beltway, with a contact number of (593 5) 2628899. In Portoviejo, the headquarters are at Ricaurte between Sucre and Cordoba, reachable at (593 5) 2657055. San Cristobal and Santa Cruz also provide dedicated service offices to cater to passenger and cargo inquiries.
In smaller Ecuadorian cities like Azogues and Gualaceo, Avianca Ecuador offers local offices for convenient access. Azogues' office is at Sucre 307 and Emilio Abad, with a contact number of (593 7) 2246186. In Gualaceo, the office is situated at Gran Colombia 1147 and M. Brown, and customers can reach out via (593 7) 2256342. These local offices aim to provide reliable support for regional customers.
For international passengers and cargo services, Avianca Ecuador maintains a presence in Colombia. The office in Bogotá is located at El Dorado Airport, Entry 3 of 15, and can be contacted at (00571) 414 7185. In the United States, Avianca's customer service number is 1888-7237642, providing assistance to passengers traveling to or from the region.
Email inquiries for Avianca Ecuador can be directed to customerservice@aerogal.com.ec. Each office offers fax numbers for document submissions, such as (593 2) 2430487 for Quito and (+593 4) 231 1028 for Guayaquil. These channels ensure comprehensive support for passengers across various platforms.
Avianca Ecuador's extensive network of offices and dedicated customer service channels reflects its commitment to offering reliable and convenient assistance to customers, ensuring smooth travel experiences across domestic and international routes.
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