The Electronic Benefits Transfer (EBT) program in Virginia is managed by the Virginia Department of Social Services (VDSS), providing assistance to low-income individuals and families in need. EBT is part of the Supplemental Nutrition Assistance Program (SNAP) and other benefits aimed at improving food security and supporting vulnerable populations. For those requiring assistance with their EBT cards, including reporting lost or stolen cards or issues with PIN numbers, the EBT Virginia Customer Service can be reached at 1-866-281-2448.
The Virginia Department of Social Services (VDSS) can be contacted for general inquiries or concerns. The main office is located at 801 E. Main Street, Richmond, VA 23219-2901. For general information, the agency's main number is (804) 726-7000, and the SNAP Virginia Customer Service hotline is available at 1-800-552-3431. Citizens can also reach out via email at citizen.services@dss.virginia.gov for assistance or inquiries related to the department’s services. Media inquiries can be directed to public.affairs@dss.virginia.gov.
For assistance with various programs, such as child care assistance, child protective services, or adoption inquiries, the department has a dedicated phone line for each service. The Virginia Department of Social Services provides resources for foster care inquiries at (888) 837-7232 or (804) 726-7538 for becoming a foster parent. For general foster care information, citizens can contact (804) 726-7530.
Those in need of assistance with medical services, including Medicaid inquiries, can reach the relevant department at (804) 726-7865 or (804) 726-7871. In case of energy assistance issues, the contact number is (804) 726-7368. For those dealing with issues related to fraud, the department’s fraud hotline is (800) 552-3431. For background investigations, citizens can call (804) 726-7884.
Families requiring support with Temporary Assistance for Needy Families (TANF) can contact (804) 726-7385. The department also provides assistance for the Earned Income Tax Credit (EITC) at (804) 726-7918. For child support enforcement issues, the contact number is (800) 468-8894. Individuals seeking help with the Family Access to Medical Insurance Security (FAMIS) program can reach (866) 873-2647.
The Virginia Department of Social Services offers help with a variety of services related to domestic violence, medical assistance, and neighborhood programs. The domestic violence hotline is (804) 726-7510, while the Family Violence & Sexual Assault Hotline can be reached at (800) 838-8238. For assistance with neighborhood programs, citizens can contact (804) 726-7920 or (804) 726-7924.
The department also oversees programs for child abuse and neglect, offering support at (800) 552-7096 and (804) 726-7555 for child protective services. For general inquiries, individuals can use the main line at (800) 552-3431 or (804) 726-7000. The department ensures comprehensive services for Virginia residents across various programs, offering support through different contact numbers depending on the nature of the concern or inquiry.
The EBT Virginia Customer Service and other related department numbers are available to provide residents with the necessary assistance across a broad range of services. Whether seeking help with food assistance, medical support, foster care, or other social services, the Virginia Department of Social Services offers dedicated support through its various contact lines. These resources ensure that citizens in need have access to the programs and services required for their well-being.
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