Coventry Health Care, Inc., based in Bethesda, Maryland, is a national managed health care company. The organization operates various health plans, insurance companies, network rental services, and workers' compensation services. Customers seeking assistance or having inquiries can contact Coventry Health Care Iowa using the provided customer service numbers and email addresses.
For general customer service, members in Iowa can contact 515-225-1234 or 1-800-470-6352, available Monday to Friday from 8:00 a.m. to 5:00 p.m. CST. For customer support, Coventry Health Care offers a dedicated phone line at 800-937-6824, with email assistance available at cssupport@cvty.us.com. The corporate headquarters can be reached at (301) 581-0600 for further inquiries.
Members requiring assistance with workers' compensation can contact Coventry at 1-866-629-3975 for questions related to an Explanation of Review. For investor relations, individuals can reach Coventry at (301) 581-5717 or email Investor-Relations@cvty.com. For hearing or speech-impaired members, assistance is available through 711 or 800-877-8973. MHNet, for behavioral health needs, can be reached at TTY: 866-200-3269.
Coventry Health Care provides shareholder services through Comprehensive Shareholder Services, located at 480 Washington Blvd., 27th Floor, Jersey City, NJ 07310. Shareholders can contact them at (800) 522-6645 for any concerns or inquiries. Coventry Solutions, for broader health care services, can be reached at 800-790-8662 or via email at info@cvty.us.com.
For pharmacy benefit management, First Script Solutions is available at 800-790-8662 for information, or by email at info@cvty.us.com. To reach First Script Pharmacy Benefit Management customer service, members should call 800-791-2080. Inquiries regarding DMEplus Solutions can be directed to 800-790-8662 or email info@cvty.us.com. For specific DMEplus customer service, members can call 877-203-9899 or email CVTYDMEplusReferrals@cvty.us.com.
For participating provider inquiries, Coventry offers a customer service number at 800-262-6122 or email complaintsandgrievances@cvty.com. Those seeking contact with the Workers Compensation Research Institute can reach them at 617-661-9274, fax 617-661-9284, or email wcri@wcrinet.org.
First Health customer service for members and clients is available at 1-800-226-5116, Monday through Friday from 8:00 a.m. to 8:00 p.m. ET. Providers can reach assistance at 1-800-937-6824 during the same hours. Cofinity customer service can be accessed by members, clients, and providers at 1-800-831-1166, Monday to Friday, 8:00 a.m. to 5:00 p.m. ET. For sales inquiries, clients, brokers, and intermediaries can call 1-800-247-2898, option 1, and individuals interested in Medicare Advantage can call 1-800-694-3258, option 1, or First Health Medicare Part D at 1-855-389-9688.
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