CenturyLink, Inc., based in Monroe, Louisiana, offers a comprehensive suite of services, including voice, network, security, cloud solutions, and managed services. Their portfolio spans big data as a service, multi-cloud management, private and public cloud services, SaaS applications, cloud connect, and network security. Residential and business customers alike can access customer support through various channels to address service-related concerns and inquiries.
For residential customers, CenturyLink provides several dedicated customer service lines. The CenturyLink Account & Billing Support number is 877-837-5738, available Monday to Friday from 8:00 am to 6:00 pm. Customers seeking to make payments can reach the Payment Specialists at 800-423-8994, with the same hours of operation. Those interested in ordering new services can call 866-963-6665 during weekdays from 8:00 am to 6:00 pm, and on Saturdays from 9:00 am to 5:00 pm. For moves, disconnections, or cancellations, customers can contact 877-803-8414. For Spanish assistance, the number is 800-564-1121. Customers requiring support for advanced broadband services (legacy CenturyTel and Embarq LEC areas) can call 800-603-8044.
Business clients have access to a variety of customer service options. For portal support related to legacy CenturyLink business applications, customers can call 877-726-6875. Specific options within this line include Control Center, Bill Analyzer, Usage Analyzer, and various other business-related services. For Legacy Level 3, portal support is available at 877-453-8353 or 720-888-0030 (option 2, then 3). Additionally, the Enterprise and Wholesale Repair line for Legacy Level 3 is 877-453-8353 (option 1, then 2). For any open tickets, customers can call option 1, then 1, followed by their ticket number to be directly connected with a technician.
For national services with legacy CenturyLink, the customer service number is 800-524-5249 or 303-797-9025. For local ILEC services in specific states, the numbers vary. For electrical/optical/DWDM support, customers can call 888-678-8080 (option 1, then 2), while local Ethernet and frame relay issues can be addressed by calling 800-229-6751 (option 1, then 1, then 2). Customers in other states can reach electrical/optical/DWDM support at 888-862-8293 (option 1, then 2) and local Ethernet support at 800-603-8044 (option 1, then 1).
For repair services in states such as AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, and WY, customers can reach Internet & TV Repair at 800-247-7285 and Phone Repair at 800-954-1211. For all other states, the repair service numbers are 800-786-6272. For porting out services, CenturyLink provides dedicated contacts, including POTS and Analog Services at 800-223-7508, Broadband and HSI at 800-247-7285, and Advanced Broadband Services at 888-234-9375. Managed Security support can be reached at 877-453-8353 (option 1, then 2, then 4, then 1).
CenturyLink’s global support network includes various international contact numbers. For sales and support in Argentina, customers can call 0800 800 4562 for sales or 0800 800 5383 for support. In Australia, sales can be reached at +61 3 9674 0470, and support is available at 1-800-097-572. Brazil's sales number is 0800 771 4747, with support at 0800 887 3333. In Canada, sales can be reached at 1-877-387-3764, and support is available at 1-866-296-5335. For Chile, sales is +56 22 422 5950, and support can be contacted at 01 800 360 303.
Further global support includes numbers for Colombia, Costa Rica, Ecuador, Germany, Hong Kong, Japan, Mexico, Panama, Peru, Singapore, the United Kingdom, the United States, and Venezuela. For example, in the United Kingdom, sales can be contacted at +44 (0) 207 400 5600, with support available at 00 800 72 884 743.
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