If you need assistance with Electronic Benefits Transfer (EBT) services in Colorado, including SNAP (Supplemental Nutrition Assistance Program) or other benefits, several resources are available to help. The Colorado Department of Human Services (CDHS) provides customer service for EBT-related queries through various phone numbers, including the general customer service number at 1-855-855-4626. If your EBT card is lost or stolen, you can contact 1-888-328-2656 for immediate support.
For food assistance and SNAP-related inquiries, the CDHS Food Assistance Program can be reached at 800-536-5298, or through TDD at 303-866-6293. These lines are dedicated to providing support for questions about eligibility, benefits, and the use of your EBT card. Additionally, the department offers assistance with cash benefits, which can be distributed either via the EBT card or through direct deposit into a bank account.
It’s important to note that there is a significant update regarding the replacement of stolen SNAP benefits. Effective December 20, 2024, the federal authority that allows for the replacement of benefits stolen through methods like card skimming and cloning will end. Claims for benefits stolen before this date can still be filed, but they must be submitted within 30 days of discovering the theft. These claims will be accepted until February 28, 2025. Claims for Adult Financial and Colorado Works benefits are not affected by this change.
For those needing more information or assistance with EBT fraud protection, CDHS offers helpful resources on how to protect benefits and report fraud. The department has a dedicated page for protecting against EBT fraud and recovering stolen benefits, which provides instructions and guidance on how to handle these situations. Colorado residents can also view a helpful video on the subject, available in both English and Spanish.
In addition to general EBT and SNAP support, CDHS offers a range of other services. The department manages programs such as the Low-Income Energy Assistance Program (LEAP), Colorado Works, and other assistance programs that support residents in need. The department is also actively working to ensure equitable access to services for all Coloradans, including efforts to make their digital content fully accessible.
For any general inquiries related to CDHS services, the department's main office can be contacted at 303-866-5700. The CDHS office is located at 1575 Sherman St., Denver, CO 80203. Citizens can also reach out to their local county human services departments for more specific support regarding their EBT account, food assistance, or other benefits.
Additional contact information includes various divisions within CDHS, such as Behavioral Health, Children, Youth & Families, and Adult Protective Services. For example, inquiries related to child welfare can be directed to 303-866-5932, while Adult Protective Services can be reached at cdhs_aps_questions@state.co.us. There are also direct numbers for programs like Early Childhood Services and Disability Determination.
CDHS strives to provide comprehensive support to Coloradans. Whether you need help with EBT services, cash assistance, or other human services programs, the department offers multiple ways to get in touch and ensure your needs are met. For more information, residents are encouraged to visit the CDHS website or call the appropriate contact numbers for assistance.
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