Medicaid, also referred to as Title 19, provides medical care to individuals who have limited income or resources, such as savings, property, and investments. The Medicaid program, offered by the Department of Human Services (DHS) in Iowa, helps ensure that those in need of healthcare services are supported, regardless of their financial situation. For those seeking more information or assistance regarding Medicaid and related programs, DHS Iowa provides several customer service numbers and contact options for members, providers, and other stakeholders to resolve queries.
For general inquiries and services related to Medicaid, members of the Iowa Medicaid Enterprise (IME) can contact the member services department for assistance with Fee-for-Service issues, MCO choice counseling, provider search, grievance and appeal processes, billing issues, and more. The toll-free customer service number for IME is 1-800-338-8366, and those in the Des Moines area can reach the office at 515-256-4606. For fax communication, the number is 515-725-1351. Members can also email IMEMemberServices@dhs.state.ia.us for support. The physical address for these services is P.O. Box 36510, Des Moines, IA 50315.
The Hawk-i program, which provides health insurance coverage for children under the age of 19 with family incomes up to 300% of the federal poverty level, has its own dedicated customer service line. For those seeking information about the program or to apply, the toll-free number is 800-257-8563, and correspondence should be sent to P.O. Box 71336, Des Moines, IA 50325. Hawk-i ensures that children have access to necessary health care services by offering affordable coverage options.
For individuals participating in the Iowa Health Link Managed Care Program (MCO), member services for Amerigroup Iowa, Inc. and UnitedHealthcare Plan of the River Valley, Inc. are available. Amerigroup Iowa can be reached at 1-800-600-4441 or via email at MPSWeb@amerigroup.com, while UnitedHealthcare can be contacted at 1-800-464-9484. Both organizations provide support for member inquiries, billing issues, MCO provider searches, enrollment, grievances, and benefit information. For additional resources, their websites are www.myamerigroup.com/IA and www.uhccommunityplan.com, respectively.
The Non-Emergency Medical Transportation (NEMT) service, available through a transportation broker (TMS Management Group, Inc.), assists members with arranging transportation to covered services. They also provide reimbursement for related expenses such as mileage, meals, and lodging. The toll-free customer service number for NEMT is 866-572-7662, and faxes can be sent to 866-584-7601. TMS Management Group’s Midwest Regional Office is located at 5800 Fleur Drive, Suite 231, Des Moines, IA 50321.
For Medicaid application-related questions or updates, individuals can reach the DHS Contact Center at 855-889-7985. This service is designed to assist with Medicaid applications and provide status updates. The center’s address is P.O. Box 36510, Des Moines, IA 50315. It serves as a helpful resource for individuals navigating the Medicaid application process.
Additionally, the DHS Call Center helps with updating personal identification information, including name changes, Social Security numbers, and dates of birth, as well as reporting address changes. The call center also assists with the Family Investment Program (FIP) and food assistance inquiries. The toll-free customer service number for the DHS Call Center is 877-347-5678, and their operating hours are Monday to Friday, from 7 a.m. to 6 p.m. The call center is located in Council Bluffs, IA.
Members and other concerned parties seeking assistance can rely on the variety of contact options provided by Iowa Medicaid and DHS services. Whether it’s for Medicaid benefits, application help, health insurance coverage for children, or transportation services, the Iowa DHS and associated programs have dedicated lines and resources to address the needs of individuals and families.
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