Electronic Benefit Transfer (EBT) is a system used in the United States to distribute welfare benefits such as SNAP (Supplemental Nutrition Assistance Program), TANF (Temporary Assistance for Needy Families), and Medicaid via a magnetically encoded payment card. This card functions similarly to a debit card, allowing recipients to access their benefits at authorized retail locations, such as grocery stores. The system provides a secure way for state welfare departments to issue assistance to individuals and families in need.
In Washington, D.C., there are various customer service numbers available for residents who have questions or concerns about their EBT services. The general customer service number for SNAP, TANF, EBT, and Medicaid inquiries is (202) 727-5355. This number connects callers to the main support team that can assist with general inquiries related to benefits.
For specific EBT-related correspondences, D.C. residents can contact (202) 724-5506. Additionally, those who need assistance with Medicaid benefits through the Health Benefit Exchange (HBX) can reach customer service at (855) 532-5465. The Director’s Line for more direct inquiries is available at (202) 671-4200.
The DC Department of Human Services, which oversees the distribution of welfare benefits, also provides customer service support at (202) 671-4200. Residents can call this number for general assistance or to report issues related to their benefits or eligibility.
D.C. has several EBT service centers, each with its own customer service line. The EBT Anacostia center can be reached at (202) 646-4614, while the EBT Congress Heights center's number is (202) 645-4525. For assistance at the EBT Fort Davis center, call (202) 645-4500. Residents near EBT H Street can contact (202) 698-4350, and those near EBT Taylor Street can call (202) 576-8000.
These customer service lines are essential for residents who need help with managing their benefits, resolving issues with lost or stolen EBT cards, or seeking assistance with account problems such as PIN resets or balance inquiries. Each number is dedicated to providing specific support related to EBT services in the D.C. area.
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