Electronic Benefits Transfer (EBT) is an electronic system that replaced traditional paper food stamps with a magnetic card, similar to a bank card, to help recipients access food assistance and other benefits. In North Carolina, recipients of Food and Nutrition Services (FNS) use these EBT cards to purchase food items and access other diet assistance benefits at USDA-authorized retailers, which include most grocery stores. To ensure security, EBT cardholders must enter a Personal Identification Number (PIN) when making transactions. The PIN is provided by the authorities and can be changed at any time by the cardholder.
If a cardholder faces issues such as lost or stolen cards, PIN changes, or general inquiries about their account, they can contact customer service at specific phone numbers provided by the state. For example, for Food Assistance or Medicaid inquiries, individuals can call 1-877-347-5678. For child care payments and enrollment concerns, the number is 1-866-448-4605. The general support number for other issues is 1-800-972-2017, and for accessibility support, cardholders can reach 1-800-735-2942.
For issues related to fraud or theft of benefits, such as stolen EBT cards or unauthorized transactions, recipients can call 1-800-831-1394 or 877-347-5678 to report such cases. Additionally, for emergencies like lost or stolen cards, or problems with transactions, the customer service number to call is 800-359-5802. This number is also useful for checking EBT card balances, reporting misuse, and requesting card replacements.
For disaster assistance, which includes individual disaster support or general disaster-related inquiries, users can contact the Disaster Assistance Programs at +1 800-447-1985 or +1 866-434-4692 for individual assistance.
When it comes to reporting discrepancies in food plans or benefits, recipients should reach out to 1-877-347-5678. If a cardholder wants to request a replacement for their card, they can call 800-359-5802, which is the primary number for such inquiries.
EBT recipients in Iowa can also use the same number, 1-800-359-5802, for a variety of card-related issues. This includes assistance with lost or stolen cards, PIN changes, balance inquiries, and reporting misuse or unauthorized transactions. Additionally, those looking to report food stamp fraud in Iowa can dial 800-831-1394 or 877-347-5678.
For legal assistance or support with accessing benefits, recipients can contact the department via the toll-free number 1-800-532-1275. This number is available for legal aid and to help guide individuals through the necessary steps to resolve any issues with their benefits or EBT accounts.
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