Medicaid is a program that assists with medical costs for individuals with limited income and resources, both at the federal and state levels. In Iowa, the program is administered by the Iowa Department of Human Services, offering continuous support to citizens. For assistance with Medicaid-related inquiries or services, individuals can contact Iowa Medicaid Customer Service at 800-338-7909 or 515-256-4609 for those in the Des Moines area. Customer service hours are from Monday to Friday, 8:00 a.m. to 5:00 p.m. Central Time.
For members who require translation and interpretation services, the service can be reached at 1-800-338-8366 or 515-256-4606 in Des Moines. If individuals need to report child or dependent adult abuse, the hotline can be contacted at 1-800-362-2178. Concerns regarding nursing home and home health complaints can be directed to the hotline at 1-877-686-0027. Suspected Medicaid fraud should be reported at 1-800-831-1394.
Iowa Medicaid also offers specific toll-free numbers for different services. The general Iowa Medicaid Member Service number is 1-800-338-8366, while the Provider Service number is 1-800-338-7909. For eligibility verification, individuals can contact the Eligibility Verification System (ELVS) at 1-800-338-7752 toll-free or 515-323-9639 in Des Moines. The ELVS Portal can be accessed at 1-866-863-8610 toll-free, and the mailing address for ELVS inquiries is P.O. Box 36450, Des Moines, IA 50315.
For medical support services, members can reach the department at 1-800-383-1173 toll-free or 515-256-4623 in the Des Moines area, with operating hours from Monday to Friday, 8:00 a.m. to 4:30 p.m. For medical prior authorization inquiries, the contact number is 1-888-424-2070 toll-free or 515-256-4624 in Des Moines. Program integrity concerns can be directed to 1-877-446-3787 toll-free or 515-256-4615 in Des Moines, with hours of operation from Monday to Friday, 8:00 a.m. to 4:30 p.m.
For third-party liability issues, individuals can contact Iowa Medicaid at 1-866-810-1206 toll-free or 515-256-4619 in Des Moines, with operating hours from Monday to Friday, 8:00 a.m. to 4:30 p.m. The Claims Customer Service number is 1-800-338-7909 toll-free or 515-256-4609 in Des Moines.
Providers affiliated with Iowa Medicaid can contact the Provider Services team at 1-800-338-7909 or 515-256-4609 for the Des Moines area. The mailing address for provider-related inquiries is P.O. Box 36450, Des Moines, IA 50315. Providers can also reach the team via email at IMEProviderServices@dhs.state. The provider services team operates from Monday to Friday, 8:00 a.m. to 5:00 p.m.
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