The Iowa Department of Human Services (DHS) plays a vital role in providing health, business, education, and other essential programs to the citizens of the United States. Originally founded in 1937 by the Iowa General Assembly as the Iowa Board of Social Welfare, it was merged in 1967 with other boards to form the Iowa Department of Social Services, later renamed the Iowa Department of Human Services in 1987. In 2022, as part of Governor Reynolds' State Agency Alignment initiative, DHS merged with the Iowa Department of Public Health to form the Iowa Department of Health and Human Services.
For immediate assistance or reporting, individuals can contact several dedicated hotlines. To report child or dependent adult abuse, the contact number is 1-800-362-2178. If there are any changes to cases related to Food Assistance, Cash Assistance, or Medicaid, the number to call is 1-877-347-5678. For Child Care Assistance payment or registration help, individuals can reach out at 1-866-448-4605.
For general inquiries or further assistance with DHS services, the public can call the DHS general information line at 1-800-972-2017. This number provides a straightforward way for individuals to access further support for various programs.
The Mental Health and Disability Services Division of DHS can be reached at 515-281-3023 or via email at lnibbel@dhs.state.ia.us. This division is based at the Hoover State Office Building in Des Moines, IA.
For specific child care assistance-related services, including eligibility, payments, and registration, the relevant contact number is 1-866-448-4605. This ensures easy access to child care assistance for those who need it.
Iowa Medicaid Enterprise Member Services, which handles Fee-for-Service, can be reached at 1-800-338-8366 or 515-256-4606 for Des Moines-area residents. The email contact for inquiries is IMEMemberServices@dhs.state.ia.us. They are available Monday through Friday from 8 a.m. to 5 p.m.
For members enrolled in the IA Health Link Managed Care Program, the Managed Care Organization (MCO) Member Services contact is 1-800-600-4441. Additionally, specific providers like UnitedHealthcare Plan of the River Valley, Inc. offer customer service at 1-800-464-9484.
The Non-Emergency Medical Transportation (NEMT) services are also an essential part of Iowa’s health services. For Fee-for-Service NEMT, the contact number is 1-866-572-7662. For IA Health Link Managed Care Program members, Amerigroup Iowa, Inc. and UnitedHealthcare Plan of the River Valley, Inc. provide logistical support through Logisticare and MTM, respectively, with contact numbers 1-844-544-1389 and 1-888-513-1613. For general NEMT inquiries, the DHS Contact Center can be reached at 1-855-889-7985.
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