Customers wishing to contact Passport KY or Passport Health Plan Kentucky can reach Member Services at 1-800-578-0603 (EST) for general inquiries. For TDD/TTY services, the number is 1-800-691-5566. Those in need of immediate behavioral health support can contact the 24-hour Behavioral Health Crisis Hotline at 1-844-231-7946, or for TTY/TDD, call 1-866-727-9441. The Behavioral Health Access Line is available at 1-855-834-5651, with TTY/TDD services also available at 1-866-727-9441. For transportation-related inquiries, customers can reach 1-888-941-7433, available for both voice and TTY communication.
For provider services, the number to call is 1-800-578-0775. For claims-related issues, the Provider Claims Services Unit (PCSU) can be contacted at 1-800-578-0775, selecting Option 2 and then Option 1. Utilization Management can be reached at 1-800-578-0636, and Case Management services are available at 1-877-903-0082. For electronic claims submission through Emdeon (formerly WebMD), the number is 1-800-845-6592.
If you need to submit new or corrected paper claims, the main office number is 1-502-585-7900. The Compliance Team can be contacted at 1-855-512-8500. Passport Health Plan’s address for claims submission is P.O. Box 7114, London, KY 40742. For Vision Claims Submission, the address is Superior Vision, 120 West Fayette Street, Suite 700, Baltimore, MD 21201. If submitting medical records, they should be sent to Passport Health Plan, ATTN: Claims, P.O. Box 7114, London, KY 40742.
For prior authorization requests, the Provider Prior Authorization Request Line is 1-844-380-8831. The Pharmacy Technical Help Desk is available at 1-888-512-8935.
The Compliance Department for Passport KY can be contacted at 5100 Commerce Crossings Drive, Louisville, KY 40229. Their phone number is (502) 585-8439, and their email address is PHPCompliance@PassportHealthPlan.com. If reporting suspected compliance violations, customers should call 1-855-512-8500 or email PassportListens@getintouch.com.
Marketing grievances should be directed to the Marketing Controller at Passport Health Plan, 5100 Commerce Crossings Drive, Louisville, Kentucky 40299. The contact email is marketingcontroller@passporthealthplan.com, and the phone number is (502) 566-7802.
Conduent Payment Integrity Solutions handles payment-related inquiries and can be contacted by fax at (847) 839-7207 or by phone at 1-800-442-2911. Their hours of operation are Monday to Thursday, 8:00 a.m. to 9:00 p.m. EST, Friday from 8:00 a.m. to 8:00 p.m. EST, and Saturday from 9:00 a.m. to 5:30 p.m. EST.
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