If you need to report fraud, file a complaint, or make an appeal, you can reach the federal contact center at 1-800-318-2596, available 24/7. The federal call center is equipped to assist with all Marketplace-related inquiries. For questions about Medicaid or KCHIP, the DCBS Family Support Line is available at 1-855-306-8959. The Kentucky Health Benefit Exchange customer service number is 1-855-459-6328, and the TTY number for assistance is 1-855-326-4654.
If you're seeking help from insurance agents and assisters, you can contact 1-855-326-4650. For mail correspondence, the Kentucky Health Benefit Exchange's mailing address is Mail Stop Code 4 WE, 275 East Main Street, Frankfort, KY 40621. The general customer service number for the exchange is 1-800-318-2596, and TTY assistance is available at 1-855-889-4325.
For SHOP (Small Business Health Options Program) inquiries, you can reach 1-800-706-7893, available weekdays from 9 a.m. to 7 p.m. ET, with TTY services at 711. The Kentucky Health Benefit Exchange also has several additional important contact numbers, including the Ombudsman’s Office at 1-800-372-2973 or 1-502-564-5497, and the Fraud Hotline at 1-800-372-2970.
For KCHIP (Kentucky Children’s Health Insurance Program), the contact number is 1-877-524-4718. If you need assistance with Medicare, you can reach 1-800-633-4227. The DCBS Family Support Line is available at 1-855-306-8959 for Medicaid-related inquiries. For Social Security-related concerns, you can contact the Social Security Administration at 1-800-772-1213.
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