Blue Cross Blue Shield Association (BCBSA) consists of 36 independent health insurance companies that serve over 106 million people across the United States. For individuals in Iowa, WellMark, formerly known as BCBS Iowa, is the primary health insurer. Those looking to address concerns or seek assistance can contact WellMark using various customer service numbers, depending on the specific issue or need.
For general inquiries or customer service, individuals can reach WellMark at their toll-free number: 800-524-9242. TTY support is available for hearing-impaired customers at 888-781-4262. Those looking for 24/7 access to health support can call the BeWell program at 844-84-239355. If assistance with web self-service tools is required, customers can call 800-407-0267 or fax their inquiries to 800-691-1038.
For dental-related issues, such as reimbursement or policy inquiries, WellMark provides two numbers: 877-258-3685 or 515-558-7744. For claim status or health benefit questions within Iowa, customers should call 800-362-2218. The Blue Dental Plan can be reached at 877-333-0164 for specific dental plan issues, and WageWorks Flexible Spending Account inquiries are handled at 877-924-3967. For vision-related inquiries, the Avesis Vision Plan customer service number is 888-223-9008.
For technical support or assistance, WellMark offers a dedicated line at 800-407-0267. WellMark’s corporate offices are located in Des Moines, Iowa, at 1331 Grand Avenue, and can be reached at 515-376-4500. A secondary office in Cedar Rapids is located at 600 3rd Avenue SE, Suite 200, with a contact number of 319-294-5950.
For individuals wishing to report compliance and ethics concerns, WellMark provides several channels. The general phone number for reporting is 877-330-3667, while anonymous reports can be made by calling 515-376-4949. Reports can also be submitted via email at ConductEthicsQuestions@wellmark.com, or by mail to Wellmark Blue Cross and Blue Shield, 1331 Grand Avenue, Station 5W560, Des Moines, IA 50309.
For pharmacy-related matters, including contracting, reimbursement, policies, procedures, or guidelines, WellMark provides a customer service number for patient referrals under the Blue Choice or Blue Advantage plans at 800-600-8065. Emergency referrals can be made by calling 877-353-7390. For support with chronic conditions such as asthma, diabetes, and coronary artery disease, WellMark offers a dedicated number at 866-816-5264.
Finally, WellMark supports electronic claims submission through customer service at 800-407-0267, with fax submissions available at 800-691-1038. These resources ensure that individuals have access to the assistance they need to navigate their health insurance plans effectively.
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