Duke Energy Corporation, headquartered in Charlotte, North Carolina, is a leading electric power holding company in the United States, with additional assets in Canada. The company offers customer service assistance to both residential and business consumers across its service areas. By providing specific contact numbers, Duke Energy ensures prompt support for various concerns, including outages, billing inquiries, and service requests.
For customers in Florida, Duke Energy has designated customer service numbers for different regions. Residents in Pinellas can call 727.443.2641, while customers in Orlando can reach support at 407.629.1010. For general assistance, consumers may dial 800.700.8744, while business inquiries are handled at 877.372.8477. Additionally, hearing- or speech-impaired individuals can use 711 to access support services. To report power outages in Florida, customers can contact 800.228.8485.
In Indiana, Duke Energy provides dedicated customer service for residential and business consumers. Homeowners can contact 800.521.2232 for support, available Monday through Friday from 7 a.m. to 7 p.m. EST. Business customers can call 800.774.1202, with hours of operation between 8 a.m. and 5 p.m. EST. Similar to other regions, hearing- or speech-impaired individuals can use 711 for assistance. Customers experiencing power outages in Indiana can report them by calling 800.343.3525.
For customers in Kentucky, Duke Energy offers similar support options to ensure quick resolution of concerns. Residential customers can contact 800.544.6900 from 7 a.m. to 7 p.m. EST, Monday through Friday. Business consumers can reach support staff at 800.774.1202, available during the same operating hours as Indiana. Hearing- or speech-impaired individuals in Kentucky can access services via 711, and power outages can be reported by calling 800.543.5599.
Duke Energy’s structured customer service approach ensures that all consumers receive timely assistance tailored to their region and needs. Each state-specific contact center is equipped to handle concerns ranging from outages to account inquiries. By providing clear and direct communication channels, Duke Energy maintains an efficient system for addressing customer issues.
These dedicated contact numbers and operating hours help residential, business, and hearing-impaired consumers access the support they need without delay. Whether for reporting outages or resolving queries, Duke Energy’s customer service framework emphasizes convenience and responsiveness for all its customers.
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