Peoples Gas offers essential services to both residential and business customers, ensuring they have access to reliable natural gas and customer support. For residential consumers seeking assistance, Peoples Gas provides a dedicated customer service number at 866-556-6001, which operates Monday through Friday from 7 a.m. to 7 p.m. and on Saturdays from 7 a.m. to 3 p.m. Spanish-speaking customers can also access customer service through Servicios al Cliente by calling 866-556-6003 during the same hours.
Business customers are directed to the Peoples Gas Business Center, which can be reached at 844-889-3501. This service helps businesses with specific inquiries related to their gas service needs. In case of natural gas emergencies, customers should immediately call 866-556-6002 for prompt assistance from the emergency team. Peoples Gas also ensures accessibility for customers with hearing impairments through their TDD Customer Service Line at 866-556-6007, available Monday through Friday from 7 a.m. to 7 p.m.
For customers planning construction or any digging work that could interfere with gas lines, Peoples Gas advises them to contact 811, the national call-before-you-dig service, to ensure safety and prevent accidents. Additionally, Peoples Gas has established a Gas Theft Hotline at 800-228-6770 to report any suspicious activity related to gas theft or illegal usage of services.
To send mail inquiries or requests, customers can use the mailing address for customer service: Attn: Customer Service, 200 E. Randolph St., Chicago, IL 60601-6302. This address is dedicated to handling all forms of correspondence related to customer support and service inquiries.
Peoples Gas emphasizes that customer service representatives are available for both emergency and non-emergency inquiries. This ensures that all customers, whether dealing with routine account questions or urgent service disruptions, can rely on prompt and professional assistance. Peoples Gas is committed to providing seamless customer experiences by maintaining accessible and responsive service across all platforms.
The business hours for customer service and emergency inquiries are designed to be convenient for both residential and business clients. With a focus on quality customer care, Peoples Gas ensures that their services are available to address customer needs throughout the workweek and even on Saturdays for residential matters.
Customers can also use the Gas Theft Hotline to report incidents of gas theft, which is taken seriously by Peoples Gas. The hotline provides an effective means of combating unauthorized access to gas services, ensuring that safety and legal compliance are maintained throughout the service area.
By offering multiple contact points, including phone lines, a mailing address, and a dedicated hotline for specific issues, Peoples Gas works to provide a comprehensive and accessible customer service experience. This approach ensures that customers can resolve their inquiries and concerns efficiently, with the support they need to maintain reliable gas service at all times.
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