To contact Washington Gas, homeowners and business owners can use the following customer service details for various concerns and inquiries. The automated self-service line is available at 703-750-7944. For gas emergencies, call 844-927-4427 and select Option 1. For general customer service and billing, the same number, 844-927-4427, can be used. In Shenandoah Valley, Virginia, customers can reach the service line at 540-869-1111 or 800-566-7436.
If you wish to opt out of the Check Conversion Program, call 1-888-862-4422 and select Option 1. For customer support via email, reach out to customersupport@washgas.com. Those requiring Telecommunications Relay Service (TTY/TTD) should dial 711 or 800-735-2258. For name changes, call 703-750-4441. To report gas theft, use the hotline at 703-750-4570.
Washington Gas also provides a Damage Prevention Helpline to call before digging, with the number 800-428-5364. For specific areas, use Miss Utility: D.C. at 811 or 202-265-7177, Maryland at 811 or 800-257-7777, and Virginia at 811 or 800-552-7001.
For homeowners, additional services include converting to natural gas, which can be contacted at 703-941-4328, and for rebates, reach rmoffatt@washgas.com. Business owners can also utilize the self-service line at 703-750-7944. For billing, the general customer service line at 844-927-4427 is available. Businesses can inquire about large industrial properties or combined heat and power by contacting mukanowicz@washgas.com. For commercial properties (1.5 MBTUs or less), call 703-941-4328. For properties over 1.5 MBTUs, contact dshults@washgas.com. Additional commercial equipment and rebate inquiries can be addressed via jmcclelland@washgas.com, and energy efficiency programs can be reached at sskulley@washgas.com.
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