Merrick Bank offers a variety of financial services and products to meet the needs of its customers, and it is committed to providing ongoing support to resolve any issues or concerns. The customer service team is available to assist clients with inquiries regarding their accounts, credit cards, loans, and more.
For general assistance, customers can contact Merrick Bank's customer service at 1-800-204-5936. This number provides access to help with a wide range of issues, including account-related matters and inquiries about bank products. Customers can also reach Merrick Bank via email at support@merrickbank.com for more detailed inquiries or to address concerns.
For specific inquiries related to credit cards, Merrick Bank's dedicated credit card customer service number is 1-800-204-5936. Customers can also send regular mail to Merrick Bank Customer Service, P.O. Box 9201, Old Bethpage, NY 11804-9001. For overnight payments, the address is Merrick Bank, Attn: Lockbox Operations #660702, 2701 East Grauwyler Road, Building 1, Irving, TX 75061.
Merrick Bank offers a separate service for recreational lending, which can be reached at 1-888-545-5777, and for inquiries about certificates of deposits, customers can call 1-866-638-6851. These lines ensure that clients receive specialized support for these specific services.
For general corporate matters, Merrick Bank's corporate office is located at P.O. Box 5000, Draper, UT 84020-5000. This address is used for business correspondence, including inquiries related to the bank’s operations or any other corporate matters.
Customers can also access various FAQs, guides, and support resources by visiting Merrick Bank’s official website. This ensures that clients can resolve common issues or gather information independently, such as inquiries regarding credit limit increases, fraudulent transactions, or setting up automatic payments.
Merrick Bank’s customer service team is available from Monday to Friday, from 8:00 AM to 9:00 PM Eastern Time, and on Saturdays from 9:00 AM to 2:00 PM ET. While they do not operate 24/7, their team is readily available during business hours to offer prompt and professional assistance.
For any complaints, feedback, or escalations, customers are encouraged to reach out to Merrick Bank’s customer service at the provided contact details. The bank values customer input and strives to address all concerns with efficiency and care.
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