American Electric Power (AEP) is a well-established electric utility company based in the United States, providing energy solutions for both residential and commercial customers. The company is known for offering a wide range of services aimed at meeting the diverse energy needs of its large customer base. AEP operates with a focus on innovation in energy services, striving to deliver reliable and efficient solutions across the country.
To contact AEP customer service, customers can reach the main service line at 1-800-277-2177. This number is available to assist with general inquiries, issues related to services, or any concerns customers may have. The company’s customer service team is available around the clock, ensuring that customers have access to assistance whenever needed.
AEP’s corporate headquarters is located at 1 Riverside Plaza in Columbus, Ohio. For those who wish to reach the corporate office directly, the contact number is 614-716-1000. This is the main office for corporate matters and is the primary location for handling inquiries related to the company’s operations, policies, and general information.
For those looking to reach AEP via email, the company provides a direct email address at contact@aep.com. This email address serves as a point of contact for general inquiries, and customers can use it to address specific concerns or seek assistance with issues related to AEP services.
In addition to the main customer service line, AEP has specific departments that customers can contact based on their needs. For matters related to community affairs, customers can reach the Manager of Community Affairs at +1 325 657 2723 or via email at gcalzada@aep.com. This department handles inquiries related to the company’s engagement with the community and local initiatives.
For corporate office inquiries, AEP customers can reach out to the corporate office directly at +1 614 716 1743 or email kvanderhoff@aep.com. This contact point is suited for corporate-level concerns and offers a direct line to key administrative personnel.
Those who need assistance with case management can contact the department at +1 614 716 1197 or by email at cblankenbiller@aep.com. Case management handles more specific customer concerns, particularly those that require individual attention or resolution over time.
Lastly, for program management-related matters, customers can contact the Management Program department at +1 540 985 2579 or email nholthouser@aep.com. This department deals with various management and program-related inquiries, providing support for customers who need guidance or assistance with specific projects or initiatives.
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