Bank Islam Malaysia, established in July 1983, is an Islamic bank based in Malaysia that provides banking services primarily catering to the country's Muslim population. Over time, it has expanded its services to meet the financial needs of the broader community. The bank offers a variety of financial products and services, including personal banking, business banking, and investment solutions. Its commitment to delivering reliable banking services is supported by a customer service structure that allows clients to reach out for assistance.
For general inquiries, customers can contact Bank Islam's main customer service line at +603 2088 8000. This number connects customers to their contact center, where they can receive support for a wide range of banking-related issues. The contact center is available from Monday to Friday, between 9:00 AM and 6:00 PM local time. During these hours, representatives are ready to assist with general inquiries and any concerns that may arise.
If customers need to report a lost or stolen card, Bank Islam has a dedicated hotline that is available 24 hours a day, seven days a week. The contact center can be reached at +603 26 900 900 for this urgent matter, ensuring that immediate action is taken to block the card and prevent unauthorized transactions. For non-urgent matters, the email address for customer service is contactcenter@bankislam.com.my, and emails are answered within the standard operating hours.
In addition to the general contact numbers, Bank Islam provides specific phone numbers for different locations across Malaysia, including branches in cities like Alor Setar, Georgetown, Ipoh, Johor Bahru, Kota Kinabalu, Kuala Lumpur, Kuching, Melaka, Miri, and Shah Alam. These numbers allow customers to connect with local branches for more targeted assistance and to address specific needs related to their branch.
For example, customers in Alor Setar can reach the bank through the numbers 04 772 8800, 04 772 5818, or 04 771 6575. In Georgetown, the contact numbers are 04 262 4724, 04 262 4933, or 04 262 5019, while those in Ipoh can use 05 255 3866, 05 255 3867, or 05 255 3868. Those in Johor Bahru can contact 07 239 5977, 07 239 5978, or 07 239 5979 for assistance. Each city has multiple contact numbers to ensure customers have access to reliable support.
For clients in Kota Kinabalu, the numbers are 088 487 978, 088 487 975, or 088 487 976. In Kuala Lumpur, customers can call 03 7960 8934, 03 7960 7429, or 03 7960 6235. For Kuching, the available contact numbers are 082 412 259, 082 413 229, or 082 414 159. In Melaka, clients can reach the bank through 06 284 1366, 06 284 1367, or 06 284 1368. Miri clients should dial 085 415 422, 085 415 424, or 085 415 425 to speak with a representative.
Shah Alam customers can use 03 3358 1359, 03 3358 8413, or 03 3358 7347 for assistance with their banking needs. These branch-specific contact numbers are designed to help customers receive quicker and more efficient support when they need it. These phone lines are available during the same operational hours as the general contact center, which is Monday to Friday, 9:00 AM to 6:00 PM local time.
For any inquiries outside regular office hours, customers are encouraged to use the emergency hotline for lost or stolen cards. The dedicated hotline is available 24/7 to assist customers in safeguarding their accounts. Bank Islam’s extensive customer service infrastructure is designed to provide accessible and responsive support for all its clients across Malaysia. Whether customers need help with routine banking issues or require urgent assistance, the bank has a comprehensive system in place to address their needs.
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