ecoATM, also known as Gazelle, is a company established in 2006 that focuses on recycling used electronic devices such as smartphones, tablets, laptops, and other mobile gadgets. The company’s headquarters is in San Diego, California, with its operational base in Louisville, Kentucky. ecoATM facilitates the donation of old electronics while offering customers savings on pre-owned devices. By providing an easy and convenient way to recycle and purchase used electronics, ecoATM serves a growing market focused on sustainability and cost-effective solutions.
Customers who need to get in touch with ecoATM can contact the company via several methods. For general inquiries and assistance, ecoATM provides a customer service phone number at 858-324-4111. This number connects you directly with the team, who can help address any issues or questions you might have about the services offered by ecoATM, including transactions, technical difficulties, and device recognition concerns.
In addition to the customer service phone line, ecoATM offers specific email contacts for various inquiries. For retail inquiries within the United States, customers can reach out to bryan@ecoATM.com, and for international inquiries, the email address is nick.buckland@ecoatm.com. These contacts provide support for issues related to retail operations, locations, and related matters in different regions.
For regulatory affairs, customers can contact ecoATM directly at +1 858-766-7235 or send emails to nicole.wagner@ecoatm.com. This department handles matters related to compliance, legal matters, and other regulatory concerns that may arise regarding the company’s operations. Additionally, ecoATM has a media contact available at +1 650-743-0870, or you can email agiani@ecoatm.com for inquiries related to media relations and press coverage.
The company also has a designated contact for marketing communications, which can be reached via email at jspaventa@ecoatm.com. For general public relations or communications inquiries, customers are encouraged to use pr@ecoatm.com to get in touch with the appropriate department for handling communication matters. EcoATM also provides a legal inquiries email at ecoatmlegal@ecoatm.com for any legal concerns that might require attention.
For users of the ecoATM app, there is a dedicated support email at ecoapp@ecoatm.com, providing assistance with app-related issues or concerns. If there are claims or issues with previous transactions, customers can email claims@ecoatm.com to address specific claims or disputes regarding their ecoATM experience.
ecoATM’s customer service operates during regular business hours from Monday to Friday, 9:00 AM to 5:00 PM EST. During these hours, the customer service team is available to assist with a variety of inquiries such as transaction issues, machine problems, or device pricing questions. While the company does not currently offer email support for general customer service inquiries, contacting the customer service phone number remains the most efficient method to get timely assistance.
For those looking to provide feedback about their ecoATM experience, the company values customer input, which can be submitted through their official website. Feedback helps ecoATM enhance their services and improve customer satisfaction, allowing the company to continue offering reliable and user-friendly recycling services for electronic devices.
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