RoundPoint Mortgage provides continuous assistance for customers with mortgage-related concerns. Customers can contact RoundPoint Mortgage Customer Service at 877-426-8805 for assistance during their hours of operation, which are Monday to Friday from 8:00 am to 9:00 pm EST and Saturday from 10:00 am to 3:00 pm EST.
For mail correspondence, customers can reach RoundPoint Mortgage Servicing Corporation at PO Box 19789, Charlotte, NC 28219-9409. If customers are sending payments, they should use the payments mailing address at PO Box 674150, Dallas, TX 75267-4150.
In case of fraud-related concerns, customers should contact RoundPoint Mortgage’s fraud department directly at 1-877-426-8805 or email FraudNotifications@roundpointmortgage.com. This provides a secure and direct way to address fraud notifications or issues related to mortgage accounts.
For those who prefer online communication, RoundPoint Mortgage also provides a contact form on their official website. This allows customers to submit queries or concerns in writing and receive assistance promptly.
RoundPoint Mortgage’s customer service is available to address any general inquiries, account-related issues, or concerns about payments or mortgage fraud. The company offers multiple contact channels, ensuring that customers can choose the most convenient option for them.
The customer service phone number remains the primary point of contact for most inquiries, with dedicated hours set to accommodate customer needs. This enables RoundPoint Mortgage to effectively assist customers during standard business hours and even on Saturdays.
For payment-related questions, customers should use the designated payments address to ensure that their payments are processed correctly and promptly.
With these options, RoundPoint Mortgage strives to offer comprehensive support for their customers, ensuring that all concerns are addressed efficiently and securely.
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