SunTrust provides round-the-clock support for customers seeking assistance with mortgage services. Customers can reach SunTrust Mortgage Customer Service at 1.800.634.7928 for general inquiries and other mortgage-related matters. The TTY phone number, available for individuals with hearing impairments, is also 1.800.634.7928.
For mail correspondence regarding general inquiries or research requests, customers are instructed to contact SunTrust Bank at Mail Code RVW 3003, PO Box 26149, Richmond, VA 23260-6149. For monthly mortgage payments, the mailing address is SunTrust Bank, PO Box 79041, Baltimore, MD 21279-0041.
Customers with concerns beyond general inquiries can also contact SunTrust's customer service line for general concerns at 800.634.7928. For any issues related to account security or claims, there is a dedicated line at 800.447.8994, ensuring a direct connection to the appropriate support team.
In addition to these contact numbers, SunTrust offers a resource for reporting suspicious emails or any email-related concerns through the email address emailabuse@suntrust.com. This ensures that customers can quickly address any potential security issues regarding their accounts.
SunTrust also prioritizes customer privacy and security by providing a specific channel for account-related claims. With this approach, customers can expect swift resolution and a secure process for addressing any mortgage-related concerns.
For those who prefer mail communication, SunTrust offers several options for reaching out. Customers can address general research requests and inquiries to the designated mailing address in Richmond, VA, or they can send payments directly to the specified PO Box in Baltimore, MD, for mortgage-related payments.
In addition to phone and email support, SunTrust ensures that customers can handle sensitive issues such as claims or suspicious activity by providing dedicated support for account security. This commitment to customer service is crucial in offering a comprehensive support system for its mortgage clients.
With all these contact details readily available, SunTrust provides multiple ways for customers to get the help they need, whether by phone, email, or mail, ensuring that concerns are addressed efficiently and professionally.
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