Unifi is a prominent telecommunications provider in Malaysia, offering a wide range of services including Fibre Broadband, Wireless Broadband, Broadband (Streamyx), Voice, Mobile, Wi-Fi, and TV. These services are designed to meet the diverse needs of consumers, both for personal and business use. To support customers, Unifi provides a variety of contact options to ensure easy access to assistance.
For local customers using fixed lines or mobile numbers, Unifi’s customer service number is 100. This number can be used for general inquiries, technical assistance, and service-related issues. For international customers, Unifi offers the number +603 2106 3001 to provide support. Both of these lines are available during the hours specified for different types of services.
Unifi's technical support is available daily from 8:00 AM to 10:00 PM. This service helps customers with troubleshooting, setting up new services, and resolving any technical issues. For product and service inquiries, as well as order management and billing questions, customer service is available from 8:00 AM to 5:30 PM every day. Directory assistance is also available Monday to Friday during business hours.
In addition to phone support, Unifi also offers customer service through email. General inquiries can be directed to help@unifi.com.my, while mobile-related issues should be emailed to mobilesupport@unifi.com.my. These email options allow customers to receive assistance without having to make a phone call.
Unifi also provides an online assistance portal where customers can find answers to frequently asked questions and access other forms of support. This service is especially useful for those who prefer self-service or need help outside of normal business hours. The portal offers a user-friendly interface to manage various account-related tasks.
For customers who need to change their Unifi service plan, check their service status, or report any issues, the Unifi website provides a simple way to log in and manage these requests. Customers can also use the website to track their orders or request help with technical problems.
Unifi is committed to offering flexible service options for customers, including the ability to pay bills online or via customer service. Those looking to cancel their services can do so by either calling customer service or submitting a written request through the contact details provided. Whether customers need general information or specialized technical support, Unifi’s comprehensive customer service system ensures they are well taken care of.
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