Chegg is an online educational platform offering a range of academic services designed to help students throughout their educational journey. The company is widely known for its textbook rental service, which enables students to rent textbooks for a set period, providing a cost-effective alternative to purchasing them outright. Along with textbook rentals, Chegg provides additional resources such as online tutoring, study guides, textbook solutions, and homework help, making it a comprehensive platform for academic support.
For general inquiries, Chegg customers can contact customer service by calling 1-855-581-9873. Customer service is available Monday through Friday, from 5 AM to 6 PM Pacific Time. For further assistance, customers can also reach out via email at tutors-support@chegg.com. If customers need help outside regular customer service hours, Chegg offers social support every day from 7 AM to 10 PM Pacific Time, accessible through their social media channels.
Chegg also provides specialized support for privacy-related concerns at privacy@chegg.com and legal inquiries can be directed to legaldept@chegg.com. These dedicated channels ensure that specific issues such as privacy and legal matters are addressed promptly and with care.
For management-related matters, customers and interested parties can reach out to key personnel at Chegg. The Vice President of Business Development can be contacted via email at eharz@chegg.com. Those seeking product management inquiries can contact the Senior Product Manager, mhughes@chegg.com, while the Community Manager can be reached at hcampbell@chegg.com. Additionally, the President and CEO, Dan Rosensweig, can be contacted directly at danr@chegg.com.
Chegg's customer service team is equipped to handle a wide range of inquiries, including account-related issues, billing questions, subscription concerns, and more. Customers may find it useful to have their account details, order numbers, and subscription information ready when contacting Chegg for assistance, ensuring a smoother and more efficient resolution.
If you are dealing with technical difficulties related to Chegg’s website or mobile app, the customer service team is also available to help troubleshoot these issues. Whether you're unable to access materials or encounter other technical problems, the team can provide guidance or direct you to the necessary resources for resolution.
Chegg's customer service is accessible internationally, so regardless of where you are located, you can reach out to their team for support using their primary phone number. If you need to escalate an issue, you can request to speak with a supervisor or follow their escalation process to ensure your concerns are addressed.
In addition to phone support, Chegg offers online chat support during customer service hours, and you can also contact them through their social media channels. This multi-channel approach makes it easy for customers to find assistance in the manner that is most convenient for them.
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