Securus Technologies provides several customer service contact options to address various needs, including customer support, billing inquiries, and sales questions. For general customer service, individuals can reach out by calling 972-734-1111. For international calls or those made using a landline phone, the customer service number is 1-800-844-6591. For assistance with video communications, the dedicated customer service line is 1-877-578-3658. Customers can also email customer_service@securustech.net or customerservice@securustech.net for support-related queries.
For sales-related inquiries, Securus Technologies offers a specific email address, sales@securustech.net, to handle these requests efficiently. General correspondence, such as inquiries or concerns related to billing services, can be mailed to Securus Correctional Billing Services at PO Box 1109, Dallas, Texas 75001. For check payments, the correct mailing address is PO Box 650757, Dallas, TX 75265-0757, ensuring that financial transactions are processed accurately and promptly.
The company also provides direct contact details for its management team to assist with more specific concerns. The Vice President of Marketing, reachable at +1 972-277-0656 or via email at rroberts@securustech.net, can address marketing-related questions. Regulatory Affairs inquiries can be directed to chopfinger@securustech.net, ensuring compliance and regulatory matters are appropriately handled.
Securus Technologies has designated program managers to oversee various operations. One program manager can be contacted at +1 972-277-0321 or via email at ghaertling@securustech.net, while another is available at +1 972-277-0374 or msherwood@securustech.net. These contacts facilitate streamlined management and efficient resolution of program-related issues.
The Marketing Communications Manager is available to provide information and assistance regarding promotional activities and communications. This individual can be reached at +1 972-277-0345 or via email at ltucker@securustech.net. Their expertise ensures that inquiries related to marketing communications are addressed effectively and professionally.
By providing detailed contact information across multiple channels, Securus Technologies demonstrates its commitment to customer service and efficient communication. Whether the query is about customer service, billing, sales, or program management, the company ensures that customers and partners have access to the right resources for prompt assistance.
Customers and stakeholders can also seek additional support or information by exploring Securus’s resources or contacting relevant team members. Their comprehensive contact network underscores their dedication to maintaining transparency and fostering strong customer relationships.
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