NW Natural Customer Service Number

NW Natural is a leading utility service provider specializing in natural gas, serving a broad consumer base in the region. Customers can easily access assistance for various inquiries by contacting NW Natural's customer service at 503-226-4211 or 800-422-4012. Their customer service team is available Monday through Friday from 7:00 AM to 6:00 PM to address general concerns. For emergencies, such as a gas odor, customers should immediately call the 24/7 hotline at 800-882-3377. Those with hearing impairments can reach NW Natural through the Oregon Relay Service at 800-735-1232 or dial 711. The main office is located at 250 SW Taylor Street, Portland, Oregon, 97204, and payments can be sent to P.O. Box 6017, Portland, Oregon, 97228-6017.

Commercial customers seeking assistance can call 800-422-4012, while large commercial and industrial customers have a dedicated line at 503-721-2512. For safety concerns related to digging, individuals are urged to call 811 before proceeding. Residential customers have specific lines for different needs, including billing inquiries at 503-226-4212 and equipment conversion or replacement at 800-927-6123. Customers requiring inspections for gas appliances can call 503-226-4214, while those needing information on heating and cooling can contact 503-220-2360. To initiate or discontinue service, customers should call 503-226-4210, and for past-due payments or credit arrangements, the number is 503-226-4240.

NW Natural provides assistance for service relocations or meter adjustments via 503-226-4211, extension 4344. This same line and extension can be used to request temporary or permanent service abandonment. If customers suspect a gas leak, they should leave the area immediately and contact the emergency hotline at 800-882-3377. To inquire about account balances, update contact details, or obtain past billing records, customers can call the main service number at 800-422-4012. NW Natural also offers online account management for tasks such as paperless billing enrollment and automatic payment setup.

For individuals planning to transfer service to a new address, NW Natural advises contacting their customer service line a few weeks in advance at 800-422-4012 to streamline the process. Customers experiencing a gas outage should call the emergency hotline at 800-882-3377. For inquiries related to meter reading issues, the customer service team is available to provide assistance at 800-422-4012. If customers need to schedule a service appointment for gas appliance maintenance, they can do so by contacting the same service number.

NW Natural offers a variety of energy-saving programs, including efficiency rebates, weatherization assistance, and home energy audits, which customers can learn about by calling 800-422-4012. Budget billing plans are also available to help manage monthly expenses. Customers interested in this option can inquire about eligibility and enrollment by reaching out to customer service. Financial assistance programs for those needing help with energy bills are also accessible through the main service line.

For those requiring natural gas line installations, NW Natural’s customer service team at 800-422-4012 can provide guidance and support throughout the process. Customers can also request detailed information about gas appliance inspections and replacements. Inquiries related to moving, such as setting up or discontinuing service at a new address, can be efficiently handled by contacting NW Natural well in advance.

If there are billing discrepancies or questions about account balances, the customer service team is equipped to assist and resolve concerns. For customers seeking to change billing preferences, such as opting for email notifications, NW Natural provides a seamless process either through their online platform or by calling 800-422-4012. The customer service line is also the point of contact for setting up automatic bill payments and obtaining help with other account-related issues.

NW Natural prioritizes customer satisfaction by offering a wide range of support services and contact options. From resolving billing discrepancies to addressing emergency situations, their dedicated customer service team ensures a reliable and responsive experience. Customers are encouraged to use the specific contact numbers provided to address their unique needs effectively.