The Houston Public Works and Water Departments play a crucial role in providing essential services that impact the daily lives of everyone in Houston. These services include water management, drainage, billing inquiries, and addressing issues such as water leaks or high bills. Residents and businesses can reach out to specific customer service numbers and emails for assistance with their water-related concerns.
For general customer service inquiries, including water billing and service requests, residents can call the City of Houston Water Customer Service at (713) 371-1400. Customer service is available Monday to Friday from 8:00 AM to 7:00 PM. In case of high bill inquiries, customers can reach the dedicated line at (832) 394-2455. For drainage-related issues, the contact number is (713) 371-1111, while specific email addresses are available for different customer groups.
Residential customers can email Customer.Service@houstontx.gov, while commercial customers should use Ucscomm@houstontx.gov for inquiries. Drainage customers can reach out to Drainage2@houstontx.gov. The city has separate mailing addresses for correspondence and payments, with P.O. Box 4863 for general correspondence and P.O. Box 1560 for payment submissions. For faster payment processing, customers can send payments to the overnight address at 4200 Leeland, Houston, TX 77023-3016.
City of Houston Water provides a bill pay service through the number (713) 371-1265, allowing customers to manage their payments. For specific issues like water theft, customers can contact the Water Theft Customer Service at (713) 884-3131. For technical matters related to taps and meters, customers can call (832) 394-8888 or fax (832) 394-9608, and email inquiries can be sent to taptechs@houstontx.gov.
To set up new water services or report a water leak, customers should contact the general customer service number at (713) 371-1400. The customer service team also provides support for other water-related inquiries, including questions about water conservation programs or service disruptions. They can help with billing inquiries, account updates, and setting up payment arrangements for customers facing difficulties with payments.
Customers can access their bills online by logging into their accounts on the City of Houston's official website. For customers needing more support or assistance with payments, the customer service team is available to offer payment arrangements and financial assistance options. Whether it’s making a payment, setting up service, or addressing billing concerns, the team is ready to assist customers with any water-related issue.
For issues related to water service, including reporting leaks or discussing water quality, customers can rely on the City of Houston Water Customer Service at (713) 371-1400. The customer service team is well-equipped to handle all inquiries and ensure that services are maintained to meet the needs of Houston residents. The availability of various contact methods, including phone, email, and mail, makes it easier for customers to get the help they need.
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